Technician I

Wind River Hotel Casino•Riverton, WY

77d•Onsite

About The Position

Performs needed repairs, modifications, and preventative maintenance to slot machines either on the floor or in the Slot Tech Room. Responsible for ensuring compliance with all policies and procedures. Ensures that slot machines are in good working order. Assists with machine installs and game changes. Assures excellent customer service to all patrons/guests by communicating in a pleasant, friendly, and professional manner. Attends all relevant staff meeting and trainings.

Requirements

Must have a valid Wyoming Driver’s License.
Must be able to demonstrate their US work authorization during the employment verification process.
Must be able to pass a background investigation.
Must be able to pass a pre-employment Drug Test.
Must be able to obtain and maintain a Gaming License.

Responsibilities

Must have good work performance with emphasis on attendance, punctuality, and attitude
Must be proficient in the use of computer skills including but not limited to Microsoft Excel, Microsoft Word, and Networking.
Must be willing to work a flexible schedule including weekends, evenings, nights, and holidays.
Maintaining confidentiality is a requirement.
Must continue to be licensable under the requirements of the Northern Arapaho Gaming Agency.
Must continue to pass random drug test.
Must comply with the Minimum Internal Controls for Slot Machines.
Must have the ability to supervise the Slot Machines on the floor.
Must perform preventative maintenance of machines which includes vacuuming, cleaning bill accepter, printer, checking buttons, replacing light bulbs, and cleaning outside of machine.
Must know game types, how game is played, and deal with customer disputes.
Must maintain machines with any type of repairs, paper outs, printer jam, bill jam, screen repair, etc.
Must learn all different types of machines and know how to set up options.
Must be knowledgeable with tools used for slot machine maintenance.
All other job-related duties as assigned by supervisor and/or manager.
Performs needed repairs, modifications, and preventative maintenance to slot machines either on the floor or in the Slot Tech Room.
Responsible for ensuring compliance with all policies and procedures.
Ensures that slot machines are in good working order.
Assists with machine installs and game changes.
Assures excellent customer service to all patrons/guests by communicating in a pleasant, friendly, and professional manner.
Attends all relevant staff meeting and trainings.