Technician I - Support Service

Kirkhill Inc.•Brea, CA

2d•$75,000 - $100,000•Onsite

About The Position

This is a mid-level technical support role responsible for handling support tickets and providing advanced troubleshooting for systems, networking, security, and applications. The role also involves supporting IT projects, infrastructure changes, and system deployments.

Requirements

2–4 years in technical support or system administration.
Strong understanding of Windows OS, M365, networking fundamentals.
Experience with ticketing systems and troubleshooting methodologies.
Familiarity with identity management (AD, Entra ID).
Ability to follow security policies and separation-of-duties requirements.
Strong communication and documentation skills.
Ability to work independently and escalate appropriately.

Nice To Haves

Experience with Intune, Autopilot, device baselining.
Knowledge of CMMC, NIST, or similar compliance frameworks.
Familiarity with prompting and configuring generative AI tools.
Experience in small/medium enterprise IT environments.
Experience supporting cloud applications.
Certifications such as: CompTIA A+, Net+, Sec+ or Microsoft Fundamentals (AZ-900, MS-900, SC-900).

Responsibilities

Resolve complex end-user issues (hardware, software, network, VPN, authentication).
Manage and triage escalations.
Perform system administration tasks including user account provisioning, access role assignments, password resets & MFA assistance.
Support Active Directory, Azure AD/Entra, Intune, M365 suite.
Maintain endpoint security compliance (EDR, patches, baseline enforcement).
Deploy and configure computers following secure baseline SOPs.
Handle privileged tasks using approved processes.
Collaborate with IT Manager and IT Admins on infrastructure tasks.
Document resolutions and update SOPs/runbooks.
Support CUI-related procedures.
Participate in rotating on-call or after-hours support if/when required.