Technician, Health Science Simulation

Austin Community College•City of White Plains, NY

4d•Hybrid

About The Position

Supports student learning by maintaining and optimizing simulation, lab, and instructional technologies, including EHR systems, while providing hands-on technical support and training to faculty, staff, and students. Ensures systems are reliable, accessible, and aligned with evolving educational and clinical technology needs. This position is primarily located at the Eastview Campus, with travel to other campuses as needed.

Requirements

Two years of related work experience
High school diploma or educational equivalent.
Knowledge Administration and maintenance principles of network servers, relational databases, and web- and Windows-based software applications.
The structure and operating capabilities of one or more network operating systems.
Network hardware, software, and peripheral equipment troubleshooting techniques.
Network topologies and protocols, and technical Internet knowledgebase services.
Maintaining an established work schedule.
Effectively using interpersonal and communication skills.
Effectively using organizational and planning skills.
Maintaining confidentiality of work-related information and materials.
Establishing and maintaining effective working relationships.
Accountable for inventory/property management.
Responding professionally, effectively, and efficiently to customer service requests.
Prioritizing multiple tasks, projects, and demands.
Operating and maintaining computer and peripheral equipment safely and competently.
Solving technical problems involving integrated operating systems and hardware platforms.
Use a variety of spreadsheet, word processing, database, and presentation software.
Use network domains.

Nice To Haves

Knowledge of programming languages or knowledge of assistive hardware and software technologies.

Responsibilities

Provides technical support, training, and assistance to students, faculty, and staff in a computer lab environment; analyzes problems and implements solutions according to department guidelines and procedures; performs network and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components; assists with development of in-house testing support applications and websites using industry standard languages (PHP, VB, SQL) and techniques while coordinating with other relevant systems administrators and software vendors on custom programming.
Works with simulation equipment and high fidelity mannequins which involves unique software testing, evaluation of new technologies, assessing compatibility with other equipment and software, and then integrating options with existing equipment and software.
Creates connections to test Electronic Health Records (EHR) to promote student success when going to hospital to use real life EHR systems.
Performs computer troubleshooting to diagnose system problems; analyzes hardware and software functionality; identifies, locates, resolves, and repairs problems within scope of authority; documents call records and results.
Monitors domain environment; resolves configuration and connectivity issues, and other traffic, security, and access problems; checks network for operating efficiency, makes corrective adjustments to data management settings, and assures system integrity; sets up and repairs network hardware.
Maintains departmental website.
Maintains and updates workstations and servers, equipment, and peripherals; researches and tests new software; installs software upgrades and enhancements; uses imaging software to create and deploy desktop computers.
Enrolls students, faculty, and staff in tutorial applications and domain services as required; monitors utilization trends and backup procedures; manages user accounts, password files, and access rights.
Responds to the needs and inquiries of students, faculty, and staff; explains IT issues, deploys solutions, and follows up with users to assure the stability and functionality of the users' systems.
Monitors physical security of assigned department assets; controls access to premises, observes user activities, and facility utilization shifts; provides materials, training, and assistance as needed.
Reports technical problems that need to be addressed by improved policies or procedures.
Provides technical support to students and instructors to assist in the training of students, faculty, and staff on software applications usage.
Facilitates one-on-one instruction and group workshops.
Collects, compiles, analyzes, and presents reports for technical and administrative information; may include facility usage and resource utilization.