Technician, Field Service Maintenance

PDS Health•Irving, TX

28d•$24 - $33

About The Position

The Field Service Technician provides general maintenance on dental equipment, machinery, and office facilities under the direction of the Maintenance Operations Manager. The role serves multiple offices and includes scheduled maintenance, service requests, and on-call emergency maintenance. The technician may travel by air and may travel on weekends. Travel between offices may be planned or unplanned and subject to change without notice.

Requirements

High school diploma or GED, or equivalent.
1–3 years of facilities maintenance experience in an office or commercial setting.
Maintain a valid driver’s license and automobile insurance, subject to verification through a background check and motor vehicle record check at hire; alternatively, have reliable alternate transportation that permits timely travel to assigned offices.
Travel to multiple offices per day as required, sometimes several times per day; travel may be planned or unplanned and subject to change without notice.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Detail-oriented, organized, process-focused, proactive, ambitious, and customer-service-focused, with problem-solving ability.
Ability to draw conclusions and make independent decisions with limited information.
Ability to respond to inquiries from customers, staff, regulatory agencies, vendors, and other business community members.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Intellectual curiosity to work through ambiguity and ability to work independently with minimal instruction.
Ability to manage change and perform effectively in a fast-paced environment under time constraints.
Ability to take initiative and work effectively with people at all organizational levels.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to simplify complex data and communicate information succinctly to senior management.

Nice To Haves

Experience in a dental office setting and ability to work on dental equipment; compensation will be commensurate with experience.
Bachelor’s degree in a related field.

Responsibilities

Perform general maintenance on dental equipment and related office machinery.
Maintain property systems, including electrical, plumbing, painting, and drywall.
Complete assigned maintenance service requests in a timely manner.
Alert the Maintenance Coordinator to unusual occurrences or damage that has taken place or may occur.
Administer, respond to, and complete service requests using a handheld device such as an iPhone or iPad, or a computer.
Carry a cell phone as required for on-call maintenance and provide 24-hour emergency maintenance service as scheduled.
Maintain a professional and courteous manner with dental office employees, vendors, contractors, and coworkers.
Complete payroll timesheets and Field Service Reports accurately and on time, including billing hours worked and parts used, and submit them to the Maintenance Coordinator as required.
Maintain the work vehicle.
Travel to multiple offices as required; some air travel and weekend travel may be involved.
Perform other duties as assigned by management.