Technician, Field Service Maintenance

PDS Health•Houston, TX

28d•$24 - $33

About The Position

The Field Service Technician provides general maintenance on dental equipment, machinery, and office facilities, as scheduled and under the direction of the Maintenance Operations Manager. The role includes completing service requests, maintaining property systems and work vehicles, and documenting work and materials used. The technician travels to multiple offices, may travel by air, and participates in scheduled on-call and 24-hour emergency maintenance service.

Requirements

High school diploma or GED, or equivalent.
1–3 years of facilities maintenance experience in an office or commercial setting.
Maintain a valid driver’s license and automobile insurance, subject to background and motor vehicle record checks at hire; alternatively, have reliable alternate transportation that enables timely travel to multiple assigned offices per day.
Ability to travel to multiple offices per day, sometimes several times per day; travel may be planned or unplanned and may change without notice.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Detail-oriented, organized, process-focused, proactive, ambitious, customer-service-focused problem solver.
Ability to draw conclusions and make independent decisions with limited information.
Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Intellectual curiosity and ability to work through ambiguity with minimal instruction.
Ability to manage change and perform effectively in a fast-paced environment under time constraints.
Ability to take initiative and work effectively with individuals at all organizational levels.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to simplify complex data and communicate information effectively and succinctly to Senior Management.

Nice To Haves

Experience in a dental office setting and ability to work on dental equipment; compensation will be commensurate with experience.
Bachelor’s degree in a related field.

Responsibilities

Perform general maintenance on dental equipment and related office machinery.
Maintain property systems, including electrical, plumbing, painting, and drywall work.
Complete assigned maintenance service requests in a timely manner.
Alert the Maintenance Coordinator to unusual occurrences or damage that has taken place or may occur.
Respond to and complete service requests using a handheld device, such as an iPhone or iPad, or a computer.
Carry a cell phone for on-call maintenance as required and provide 24-hour emergency maintenance service as scheduled.
Maintain a professional and courteous manner with dental office employees, vendors, contractors, and coworkers.
Complete payroll timesheets and Field Service Reports accurately and on time, including billing hours worked and parts used, and submit them to the Maintenance Coordinator as required.
Maintain the work vehicle.
Travel to multiple offices as needed; some air travel and weekend travel may be involved.
Perform other duties as assigned by management.