(USA) Technician, Facility Services, HVAC-Refrigeration

Walmart•Portage, MI

23h•Onsite

About The Position

This role involves installing, configuring, calibrating, diagnosing, and repairing HVAC and refrigeration systems. The technician will perform preventive maintenance, ensure proper operation of systems, and adhere to safety and regulatory standards. Responsibilities include leading field teams, mentoring junior technicians, communicating with customers, managing service issues, and coordinating with external providers. The role also requires managing workload using digital tools, tracking inventory, submitting documentation, and maintaining company vehicles. Team collaboration, process development, and demonstrating company values are also key aspects of this position.

Requirements

Option 1: Vocational or technical HVAC/R certification and 2 years’ experience in mechanical maintenance or construction-related field for commercial HVAC/R and building controls.
Option 2: 4 years’ experience in mechanical maintenance or construction-related field for commercial HVAC/R and building controls or related field.
Hold and maintains Type I and Type II or Universal Environmental Protection Agency certification for refrigerant handling.
Where required, HVAC-R/ Mechanical Journeyman.
Valid state-issued driver’s license and ability to pass motor vehicle report.
Commercial driving record with no convictions for DUI, DWI, OUI within the last five (5) years.
Commercial driving record with no more than two (2) moving violations in the last three (3) years.
No preventable accidents while operating a commercial motor vehicle in the last three (3) years.
No serious traffic violations, as defined by the Federal Motor Carrier Safety Regulations, while operating a commercial motor vehicle in the last three (3) years.

Nice To Haves

Completion of a 2-year Vocational or Technical HVAC/R program
Experience using word processing, spreadsheet, email, and presentation software (for example, Word, Excel, Outlook, PowerPoint).
Mechanical license in city and/or state where job is located
Prior work experience reading blueprints, schematics, and wiring diagrams.
Prior work experience using hand tools, power tools, and testing equipment.

Responsibilities

Installs HVAC and refrigeration systems, including ductwork, control panels, and building pneumatics.
Configures and calibrates low ambient systems and direct digital controls to meet operational specifications.
Interprets layout plans and schematics to ensure accurate system setup and compliance with building codes.
Diagnoses and resolves mechanical, electrical, and refrigerant-related issues across commercial and industrial systems.
Implements preventive maintenance programs to extend equipment life and minimize downtimes.
Maintains and repairs rack systems, walk-ins, reach-ins, and supermarket refrigeration units.
Ensures the proper operation of HVAC systems and Energy Management Systems by performing routine checks, identifying issues, and coordinating necessary maintenance or repairs under manager and training technician supervision.
Uses heavy machinery.
Adheres to OSHA standards and EPA 608 refrigerant handling protocols during all service activities.
Conducts inspections and repairs in compliance with federal, state, and local HVAC/R regulations, including cold chain and indoor air quality requirements.
Reclaims ozone-depleting refrigerants and ensures proper documentation of refrigerant usage.
Leads field teams and mentors less-experienced Technicians and Apprentices on technical procedures and safety practices.
Communicates effectively with customers to explain technical issues and service outcomes.
Manages escalated service issues and coordinates with external service providers as needed.
Receives and follows instructions from Managers and Training Technicians to perform assigned tasks accurately and efficiently.
Assists in implementing training plans and operational procedures as directed by Managers and Training Technicians.
Drives a company vehicle to complete service calls and manage operational needs within an assigned region.
Participates in an on-call rotation to support business critical needs outside of standard business hours.
Responds in a timely manner to incidents or requests and supports issue resolution or appropriate escalation as needed during assigned on-call periods.
Coordinates service calls and manages workload using digital tools and scheduling systems.
Tracks refrigerant levels, parts inventory, and vendor relationships to ensure resource availability.
Submits warranty claims, expense reports, and work orders to support financial sustainability.
Completes work assignments and priorities following directions and/or guidance from Manager or Training Technician in HVAC/R service by using HVAC/R policies, data, and resources.
Collaborates with management, co-workers, customers, and other business partners.
Works or trains at multiple facilities or distant locations.
Maintains company vehicles in accordance with company policies and procedures.
Coordinates and transports vehicles for required maintenance, ensuring beforehand that alternate driving support is arranged.
Safely operates motor vehicles and ensures that the vehicle has all required documents.
Checks fuel and water levels, brake condition, signals, and lights.
Submits maintenance invoices for payment.
Verifies the coverage and validity of vehicle insurance.
Wears company uniform and badge in accordance with company policies and procedures.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Tuition, books, and fees completely paid for by Walmart through Live Better U program (eligibility requirements apply)