TECHNICIAN, EQUIPMENT DISTRIBUTION
About The Position
Intelas, a Compass Healthcare company, blends expert service teams with intelligent, data-driven strategies to help hospitals improve uptime, simplify oversight, and make informed capital decisions. They focus on doing the right thing, excellence in every detail, and working as one team to give clinicians confidence to focus on care. With over 1.15 million medical devices managed across 4,500 healthcare sites, Intelas provides clarity and consistency. The company fosters a culture that puts people first, creates belonging, and builds lasting relationships, empowering employees to grow and achieve more together. Crothall Healthcare provides an advanced level of quality maintenance, service, and support for multi-modality, multi-vendor diagnostic imaging (DI) equipment. This role is responsible for the leadership, support, and development of the DI service team to ensure expert service of imaging equipment and customer satisfaction. The NSE role is also the last line of defense before service is outsourced to a third-party.
Requirements
- Must be competent with a minimum of 5 years of experience servicing and maintaining advanced multi-vendor/multi-modality DI equipment.
- Operate under required knowledge of regulatory requirements.
- Strong time management ability
- Able to collaborate and cooperate in a team environment to achieve assigned goals and objectives, take direction and proactively complete assignments.
- Ability to work independently with minimal supervision.
- Ability to prioritize, organize and handle multiple projects and activities simultaneously.
Responsibilities
- Responsible for technical support for customer accounts, equipment assets and/or modalities as assigned. This includes the development of programs and procedures, training, mentoring, technical support, monitoring escalations, cost productivity, and driving self-service capability.
- Provide technical support via phone, written (email or other) and on- site, as needed.
- Demonstrate advanced troubleshooting capability for multi-modality, multi-OEM’s.
- Proven track record of solving difficult problems
- Demonstrated ability to handle difficult customer situations
- Perform/facilitate DI assessments at new account start-up or when needed.
- Supports QA/RA to ensure compliance with company, ISO, and governmental policies. Contribute/write policies as needed.
- Perform daily duties in accordance with the Crothall Healthcare Policy and Procedure Manual.
- Ability to carry or pull up to 40 lbs of equipment and tools.
- Frequent bending, stooping, twisting and turning required using full body mobility.
- Adhere to prescribed PPE (Personal Protective Equipment) requirements to protect against physical, biological and chemical hazards.
- Perform other related duties as required.
- Possess a valid driver’s license and maintain a good driving record.
- Available for after hours and weekend support as needed.
- Travel up to 80% of the time to customer sites, meetings, and training as required.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
