TECHNICIAN, COMPUTER REPAIR

Denver Public Schools•Denver, CO

8d•$52,561 - $63,072•Onsite

About The Position

This position is responsible for overseeing repairs to Chromebook devices within DPS schools. The primary focus is to ensure seamless digital learning for students by repairing, maintaining, imaging, and troubleshooting devices used by students and staff. This role collaborates with third-party vendors for repair processes and provides on-demand support to schools as requested. Models DPS’s Core Values: Students First, Accountability, Integrity, Collaboration, Equity, and Fun.

Requirements

High School diploma or equivalent required.
One to two years of experience in an education related position with duties in computer management, asset tracking, computer repair and troubleshooting, and customer service.
Valid driver's license, appropriate insurance coverage, and an acceptable driving record for the past three years.
Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
Live and work with a permanent home address in Colorado while working with us.
Have the ability with or without accommodations to meet the physical demands of the position.

Responsibilities

Make scheduled visits to schools as requested, in order to address issues with devices, pick up damaged electronic devices, and deliver repaired devices.
Service and repair Chromebooks in accordance with warranty standards and industry best-practices.
Monitor schools’ spare pool levels and ensure that schools have sufficient supplies to address student needs.
Provide support and training for School Technology Representative or School Technology Partner to help them troubleshoot and service devices when possible.
Develop and refine systems and workflow for repair and cleaning of devices.
Utilize and develop processes within an asset tracking system to track Chromebooks and peripherals distributed to students and staff.
Troubleshoot issues remotely and on-site for Chromebooks and asset tracking software.
Report data and trends and provide analysis on Chromebooks distribution and repair rates.
Work with and alongside student interns and apprentices, providing support for learning as needed with workflows.
Performs hands-on tasks applying proven industry standards and techniques, while adherence to policies, procedures, or guidelines in the area of responsibility. Installs, tests, analyzes, troubleshoots, repairs, maintains, related equipment in order to support short-term operations and minimize downtime.
Performs data entry and verification, keeps accurate files/records, creates detailed reports, using various existing systems for accurate, timely, and compliant records.
Receives, understands, and disseminates information in subject matter to appropriate stakeholders. Diagnoses problems and aids in resolving technical issues and escalates appropriately to ensure a positive experience.
Contributes to identifying process inefficiencies and proposes solutions, identifies opportunities through external research on trends in resources, programs, and services and internal research with stakeholders, and supports improvement efforts in order to support long-term operations and minimize downtime.