Technician Broadband II

Shenandoah Telecommunications • Edinburg, VA

1d • Onsite

About The Position

This is a physical job where you will learn to install and service Shentel products in customers' homes. You will receive online classroom training and comprehensive hands-on field training with experienced industry experts in home installation of broadband services and WiFi networks. This role involves using power tools, cable and telecom equipment, meters and apps, computers and software, and practicing pole and ladder safety. Support is available for refreshers or higher-level backup. Many Field Operations supervisors and managers started as Field Techs and can help you build a strong foundation for a progressing career.

Requirements

• Must be able to clearly and successfully communicate to customers internal and external. Listen effectively, present your idea, write clearly and work well solo or in a group setting.
• Have a valid driver’s license
• Must have 3-5 years of experience with HFC and/or fiber to the premise installation, maintenance, troubleshooting and repairs.
• Must also be competent in HFC and fiber optic theory, maintenance and trouble shooting.
• Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers.
• Must have the strength and flexibility to move over all types of terrain in all kinds of weather while carrying tools and equipment.
• Must be able to operate weight-bearing equipment, such as gaffs, safety harnesses, extension ladders, and carry fully.

Responsibilities

• Installs, troubleshoots and repairs Internet, phone and digital video services including business and residential locations.
• Installs, troubleshoots, and repairs all wiring/cabling and hardware required to support home and commercial services. This may include fiber, coax and Ethernet cabling.
• Programs, configures and troubleshoots Shentel provided customer premise equipment to support video, phone and Internet services.
• Installs, maintains and replaces coaxial cables, fiber optic and copper lines entering or within the customer premises.
• Supports system maintenance by clearing complex plan conditions throughout the network.
• Installs in-line devices including coax amplifiers, line extenders, taps, splitters, power supplies and fiber optic multi-ports and splitters.
• Utilizes test and measurement equipment to validate performance of Internet, video, phone and Wi-Fi services.
• Observes all company safety procedures at all times.
• Will be expected to support on-call rotation and periodic weekend work may be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed