Technician Broadband I

Shenandoah Telecommunications Company•Wytheville, VA

7d•Onsite

About The Position

This is a physical job where you will learn to install and service Shentel products in customers' homes, including gigabit internet, digital video, and phone services. The role involves online classroom training and hands-on field experience with experienced professionals, covering the use of power tools, cable and telecom equipment, meters, computers, software, and pole and ladder safety. Shentel provides the necessary gear and offers ongoing support for skill development and troubleshooting. Many Field Operations supervisors and managers began their careers as Field Techs, indicating opportunities for career advancement within the company.

Requirements

Must be able to communicate tactfully & effectively both face-to-face and remotely over the phone with both customers and company personnel.
Have a valid driver’s license
Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers.

Nice To Haves

Experience with installing and servicing home or business video, internet and phone services is preferred, but if you do not have experience, we will train you.

Responsibilities

Installs and repairs video, internet and phone services for residential and business customers.
Installs and repairs all required wiring/cabling and hardware required to support all services. This may include fiber, coax and Ethernet cabling.
Programs and configures digital set top boxes, video appliances and home WiFi services and assists customers with configuration of their home equipment and electronics.
Operates and maintains all field tools, which includes climbing devices, ladders, hand and power tools, test equipment, laptops/tablets and network meters.
Observes all company safety procedures at all times.
Will be expected to support on-call rotation and periodic weekend work may be required.