Technician Apprentice
Buckeye Honda•Lancaster, OH
•Onsite
About The Position
The Technician's primary goal is to ensure an extraordinary client experience while creating client advocates. The Technician position will also be responsible for diagnosing and repairing client and dealership vehicles with integrity and ethics, and also maintaining a positive relationship with clients who return with unsatisfactory work in accordance with dealership policies and standards.
Requirements
- This job requires "people" skills and a genuine desire to service the client.
- A positive attitude and willingness to be a team member are essential to this position.
- High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
- Operator's Driver's License; State Inspection License.
- Results-Oriented
- Decision Making
- Organizational skills
- Teamwork
- Flexibility
- Stress Tolerance
Responsibilities
- Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
- Communicates additional service requests to the ASM for communication to client
- Plans work procedure in cooperation with the Shop Foreman
- Provides labor time estimates to the ASM
- Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
- Maintains strict adherence to dealership policy on client vehicle care and operation
- Completes story, or documentation for client repairs
- Knows and understands dealership computer system
- Assists Technician Trainees
- Wears approved safety glasses when in designated safety areas
- Keeps work area clean and tidy
- Attends company and factory training
- Keeps current with factory technical bulletins
- Understands and follows Federal, State and local regulations such as disposal of hazardous wastes
- Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
- Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements
- Attends weekly department meetings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
