Technician Apprentice

Buckeye Honda•Lancaster, OH

73d•Onsite

About The Position

The Technician Apprentice's primary goal is to ensure an extraordinary client experience while creating client advocates. This role involves diagnosing and repairing client and dealership vehicles with integrity and ethics, and maintaining a positive relationship with clients who return with unsatisfactory work in accordance with dealership policies and standards. This position requires strong "people" skills, a genuine desire to service the client, a positive attitude, and a willingness to be a team member.

Requirements

Operator's Driver's License
State Inspection License
Results-Oriented Decision Making
Organizational skills
Teamwork
Flexibility
Stress Tolerance

Responsibilities

Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Provides labor time estimates to the ASM
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Knows and understands dealership computer system
Assists Technician Trainees
Wears approved safety glasses when in designated safety areas
Keeps work area clean and tidy
Attends company and factory training
Keeps current with factory technical bulletins
Understands and follows Federal, State and local regulations such as disposal of hazardous wastes
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements
Attends weekly department meetings