Technician 1 - Shift: Mon-Fri, 2:15 PM-10:45 PM (Onsite - Newark, CA)

Nordstrom•Newark, CA

2d•Onsite

About The Position

Technicians at Nordstrom are key to the success of operations that keep merchandise flowing seamlessly to our stores and customers. The Technical Support Services team is seeking a qualified Technician 1 to support users with inquiries involving computer systems, hardware, and software, with a focus on providing excellent service to Nordstrom employees. Standout candidates will be tech savvy with quick analytical and problem-solving skills and a passion for providing exceptional customer service. This position requires that the candidate work onsite at our Distribution Center in Newark, CA. The scheduled shift will be Monday-Friday from 2:15 PM-10:45 PM.

Requirements

A bachelor’s degree in related field or equivalent experience
2 years’ experience in a service management industry
2 years’ tech support experience
2 years’ experience troubleshooting, testing, or repairing technical equipment
Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers (mobile/desktop), laser printers
High motivation and self-direction with sound problem-solving and technical troubleshooting skills
Ability to read/understand technical documentation and aptitude to learn quickly
Ability to function well in a fast-changing work environment and manage competing priorities when facing multiple time sensitive issues concurrently
Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty

Responsibilities

Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions.
Perform maintenance activities to help prevent unexpected failures of technical equipment.
Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
Demonstrate understanding of Project Management best practices.