Technician 1

Koch Enterprises•Lenexa, KS

1d•Onsite

About The Position

The Technician 1 is responsible for the installation, troubleshooting, and maintenance of electronic communication systems, including VOIP, SIP, computer, and networking systems. The role focuses on installing and servicing systems efficiently to ensure minimal downtime and maximum performance, while also communicating system performance to customers. This position involves final hookup and programming of electronics equipment, responding to customer service issues, testing and documenting system readings, updating customer files, and troubleshooting/repairing electronic components. The Technician will also handle on-call duties, train customers on equipment use, interpret wiring diagrams and blueprints, and operate various test equipment. Additional responsibilities include assisting with preventive maintenance, tracking time sheets and inventory, safeguarding parts and manuals, managing technicians when the Project Manager is unavailable, and ensuring full compliance with safety programs. Some out-of-town travel may be required.

Requirements

A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required.
Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems.
Ability to install a project from engineering documents with minimal assistance.
Ability to manage small to large projects with little supervision.
Minimum: High school graduate.
Must be able to read and write at Basic English proficiency.
Must be able to compute basic math functions without difficulty.
Can read CAD generated prints and building blueprints and riser diagrams.
Has solid grasp of basic electronics/electrical theory – formal instruction is preferred.
Is proficient with PC and has proven aptitude in simple engineering and construction.
Excellent written and verbal communication skills.
Must be responsible, self-motivated, self-starter, personable and well-organized.
Superior customer service skills to deal with both internal and external customers.
Ability to manage multiple tasks simultaneously.
Strong interpersonal skills; ability to work with diverse groups.
Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
Must be able to effectively handle stressful situations.
Must be able to read and effectively interpret general business documentation.
Valid and current driver’s license.
Employee is required to stand, walk, climb, sit and use hands and fingers.
Some light lifting of objects up to 50 lbs. is required.
Reaching, grasping and carrying activities also required.
The noise level in the work environment is usually moderate.
Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

Nice To Haves

Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred.
Cisco and Microsoft certifications desirable.
Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification.
RCDD and factory training a plus.

Responsibilities

Responsible for the final hookup and programming of electronics equipment for new jobs.
Responds to customer's service-related issues promptly.
Tests and documents readings for customer's systems.
Updates customer files.
Troubleshoots and repairs electronic components.
Responsible for handling on-call duties on a regular scheduled basis.
Trains and instructs the customer on the proper use of the equipment.
Responsible for reading and interpreting wiring diagrams, schematics, and blueprints.
Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter.
Assists with preventive maintenance of customer equipment.
Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress.
Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project.
Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available.
Full compliance with company's and customer's safety program.
Other duties as required or assigned by company management.