Technical Writing Analyst II
About The Position
LexisNexis Risk Solutions seeks a Technical Writing Analyst II to create accurate, thorough documentation in a fast-paced environment. Deliverables include installation guides, help systems, web services guides, technical white papers, knowledgebase articles, user and implementation guides, developer and API documentation, release notes, and online help content. The role manages multiple projects at once and requires working independently as well as collaboratively with stakeholders across Product Management, Technology, Implementation, and Customer Enablement. The analyst also recommends and implements documentation best practices, standards, templates, and workflows. The position is hybrid, with three days per week in Alpharetta, Georgia. LexisNexis Risk Solutions’ Insurance business provides risk assessment solutions and decision tools that combine public and industry-specific content with technology and analytics to support data-driven decisions across the insurance policy lifecycle.
Requirements
- Bachelor's degree in Technical Communication, English, Journalism, Information Systems, Computer Science, or a related discipline.
- Two years of experience in technical writing.
- Understanding of information-structuring principles and documentation and software development processes.
- Exceptional writing, editing, proofreading, and analytical skills.
- Ability to communicate complex technical concepts clearly and concisely.
- Strong understanding of topic-based and task-oriented documentation methodologies.
- Experience developing customer-facing and developer-facing documentation.
- Ability to manage workflow and multiple concurrent projects with tight deadlines.
- Analytical thinking, organizational awareness, audience and content analysis, conceptual thinking, and decision-making/problem-solving skills.
- Excellent interviewing and research skills.
Nice To Haves
- Skills in DITA/Oxygen XML Author or other dedicated authoring tools.
- Skills in XML and HTML.
- Skills in GitLab.
- Experience using markdown-based workflows.
- Knowledge of Model Context Protocol (MCP) documentation standards, concepts, and best practices.
- Understanding of semantic ontology principles, knowledge graphs, metadata modeling, and taxonomy design.
- Professional experience using AI.
Responsibilities
- Collaborate with Product Management, Technology, Implementation, Customer Enablement, and other stakeholders to gather information and ensure documentation accuracy.
- Create and maintain user guides, implementation guides, developer documentation, API documentation, release notes, knowledge base articles, and online help content.
- Recommend and implement documentation best practices, standards, templates, and workflows.
- Manage documentation deliverables across multiple concurrent projects.
Benefits
- Country-specific benefits are offered; details are available through the employer’s benefits information link.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
