Technical Writer

Valley National Bancorp•Clifton, NJ

35d

About The Position

Responsibilities include, but are not limited to: Create and/or update standards documentation, diagrams, standard operating procedures, and policies pertaining to various operations throughout the organization. Work with documentation owners to collect and standardize relevant technical and operational knowledge. Create, maintain and communicate documentation templates. Identify, document, escalate and resolve questions and issues that arise during the review process. Ensure technical and procedural accuracy and traceability of all submitted documentation through validity testing. Review site policies, operating procedures, work instructions and forms for format consistency. Maintain and revise technical documentation and procedures as needed to reflect current processes and changes as needed. Keep track of controlled documents. Provide colleagues with direction and training on document control policies and procedures.

Requirements

Technical Writing
Writing Procedures - Documentation
Document Preparation
Excellent interpersonal, organizational and communication skills (written and verbal).
Proficiency with Microsoft Office tools, including Word, Excel, Outlook, Project, and Visio.
Ability to translate technical functions and features into process-driven, user-friendly materials.
Ability to multi-task in a fast-paced environment.
Ability to manage time effectively and meet tight deadlines.
Possess knowledge of commonly used concepts, practices and procedures within banking.
High School diploma or GED and minimum of 5 years' experience in technical writing and documentation.
Experience pertaining to all aspects of banking and finance.

Nice To Haves

Bachelor's degree is preferred.

Responsibilities

Create and/or update standards documentation, diagrams, standard operating procedures, and policies pertaining to various operations throughout the organization.
Work with documentation owners to collect and standardize relevant technical and operational knowledge.
Create, maintain and communicate documentation templates.
Identify, document, escalate and resolve questions and issues that arise during the review process.
Ensure technical and procedural accuracy and traceability of all submitted documentation through validity testing.
Review site policies, operating procedures, work instructions and forms for format consistency.
Maintain and revise technical documentation and procedures as needed to reflect current processes and changes as needed.
Keep track of controlled documents.
Provide colleagues with direction and training on document control policies and procedures.

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