Technical Writer

Systems & Methods, Inc. (SMI)

22h

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country. SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. The Technical Writer is responsible for delivering and developing documentation.

Requirements

• Knowledge of: Modern office practices, procedures, and equipment.
• Company structure, operations, policies, and goals.
• Operational policies and procedures.
• The software development lifecycle.
• The documentation lifecycle.
• Documentation procedures.
• The organization of documentation: user manuals, training materials, project deliverables.
• The correct use of grammar, syntax, and punctuation.
• Ability to: Work independently with little direction, but also as a team member when required.
• Exhibit effective interpersonal skills using tact, patience, and courtesy.
• Plan and organize work.
• Handle multiple tasks and prioritize accordingly while meeting stringent schedules.
• Pay close attention to details and maintain accuracy and quality.
• Communicate effectively both orally and in writing.
• Exhibit flexibility with work hours during project start-ups.
• Bachelor’s degree in related field and three to five years experience in writing and updating technical documentation.
• Strong government or human services knowledge with an emphasis in child support and/ or knowledge of digital payments and debit card payment processing.
• Experience working on software development projects that are large in scope, technically complex, and require significant interaction with numerous people in different functions.
• Ability to interview subject matter experts and obtain the information necessary to write or update existing documentation.
• Experience in testing documentation for validity and usability.
• A combination of education and experience that meet the minimum requirements may be substituted.
• Fluent in English.
• Must be proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Visio with knowledge of local and wide area networks, the Internet, intranets, and Windows operating system.

Responsibilities

• Represent the Training and Documentation department on project teams.
• Research, outline, write, edit, and proofread documentation within the time frames established by a project schedule.
• Use source material, as well as interviews with subject matter experts, to obtain information for documentation purposes.
• Create and execute documentation plans.
• Follow established department guidelines in revising existing documents, writing all or portions of new documents, and submitting documents for review.
• Conduct tests and solicit input to ensure the clarity, completeness, technical accuracy, and quality of the documents produced.
• Review other technical writers’ documentation (as assigned) to ensure editorial and/ or technical quality.
• Prepare releases of new and revised documentation.
• Remain abreast of technical writing standards.
• Perform other duties as assigned.

Benefits

• Mission with Meaning: Be part of technology that helps families and agencies thrive.
• Family Values: Work in a culture that puts people first.
• Entrepreneurial Energy: Freedom to innovate, experiment, and make an impact.
• Growing Platform: Join a company expanding its national footprint and evolving its brand.
• Modern Tools: Use AI and digital systems to bring creativity and efficiency together.
• From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn.
• We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level