Technical Writer

Ametris • Pensacola, FL

5h

About The Position

Ametris is an international leader in the development of validated medical-grade wearable solutions used to measure physical activity, sleep, and behavior patterns in the broader global academic and pharma research communities.
Ametris is seeking a Technical Writer to join our Product organization and play a critical role in shaping how our products are understood, adopted, and used. This role partners closely with Product, Engineering, Science, Marketing, Operations and other customer-facing teams to create high-quality documentation that scales with our platform and supports both internal and external audiences. The person who fills this role will be responsible for translating technical and non-technical concepts into clear, concise, and user-centered content that supports the full product lifecycle—from early development through launch and ongoing iteration. Your contributions will ensure that our users have the resources they need to utilize our products effectively and ensure compliance with industry standards.
If you have a knack for translating technical jargon into easily understandable content and a passion for improving user experiences, then we want to hear from you!

Requirements

• 3+ years of experience as a Technical Writer, Product Writer, or similar role in a software or technology company.
• Strong ability to explain complex technical concepts clearly to diverse audiences.
• Experience working closely with Product Managers and Engineers in agile or product-led environments.
• Excellent written communication skills with strong attention to detail and consistency.
• Comfort learning new technologies, systems, and domains quickly.
• Experience documenting SaaS platforms, APIs, data products, or developer tools.
• Familiarity with documentation tools such as Confluence, Git-based workflows, CMS platforms, or help center software.
• Understanding of UX writing principles and user-centered documentation design.
• Experience supporting both external customer documentation and internal technical documentation.

Responsibilities

• Author, edit, and maintain product documentation including:
• User guides and help center articles
• Feature and release documentation
• API and developer documentation (where applicable)
• In-app help, tooltips, and contextual guidance
• Commercial and Ops enablement collateral
• Ensure documentation is accurate, up to date, and aligned with product behavior and roadmap changes.
• Partner closely with the CPO and technical team to understand product intent, user needs, and roadmap priorities.
• Collaborate with Engineering to ensure documentation complements product experiences and usability principles.
• Support the Support team, Sales, and Operations teams with internal and external-facing documentation as needed.
• Establish and maintain documentation standards, style guides, and best practices.
• Advocate for documentation as a core part of product quality and customer experience.
• Continuously improve documentation based on user feedback, support trends, and product evolution.
• Help define what “done” means for documentation as part of product delivery.
• Manage documentation of workflows, tooling, and version control in partnership with Product and Engineering.
• Participate in sprint planning, product reviews, and release processes to stay aligned with development cycles.
• Identify opportunities to improve documentation efficiency, discoverability, and scalability.

Benefits

• A casual "dress-code" environment
• A family-oriented and collaborative workplace
• Paid time off (including paid time off for your birthday)
• And a very generous suite of benefits including: medical, dental, vision, basic/life accidental, short/long term disability, identity theft, 401K (plus a match), and supplemental insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed