Technical Writer - US

DeepHealth•Boston, MA

35d•Remote

About The Position

We are seeking a detail-oriented Technical Writer to join our Operations team. The primary responsibility of this role will be to create clear, concise, and accurate support documentation that empowers our users and internal support teams to effectively utilize and troubleshoot our software solutions. The ideal candidate will have an understanding of IT concepts and the ability to translate technical information into easily understandable content.

Requirements

Bachelor's degree in Technical Communication, English, Journalism, Computer Science, or a related field.
Experience as a Technical Writer with a focus on IT documentation.
Proven ability to understand technical concepts and present them clearly and concisely to diverse audiences.
Proficiency with documentation tools (e.g., Confluence, SharePoint).
Experience with version control systems (e.g., Git) is a plus.
Strong understanding of common IT concepts, terminology, and systems (e.g., networking, operating systems, software applications, cloud services).
Excellent written and verbal communication skills.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a collaborative team in a fast-paced environment.
Ability to manage multiple projects simultaneously and meet deadlines.

Nice To Haves

Familiarity with Radiology
Experience creating visual aids (screenshots, diagrams, flowcharts) for documentation.

Responsibilities

Develop, write, and edit a wide range of technical documentation, including but not limited to:
User manuals and guides for IT systems and applications.
Knowledge base articles and FAQs for common issues.
Troubleshooting guides for IT support staff and end-users.
Installation and configuration guides.
System administration guides.
Assisting with release notes and update summaries.
Collaborate closely with IT engineers, developers, product managers, and support teams to gather information and ensure documentation accuracy and completeness.
Organize and maintain existing documentation to ensure it is up-to-date and easily accessible.
Identify opportunities to improve the clarity, usability, and effectiveness of existing documentation.
Ensure all documentation adheres to established style guides, terminology, and branding standards.
Participate in the review process for technical content, incorporating feedback from subject matter experts.
Assist in the development and implementation of documentation best practices and processes.
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.