Technical Writer

Concord Servicing•Scottsdale, AZ

About The Position

We are seeking a versatile and detail-oriented Technical Writer to join our Program Management Organization (PMO) in a shared services capacity, providing documentation and content support across multiple business functions. This role is essential in capturing, documenting, and communicating the onboarding processes, features, and capabilities of our new servicing platform. The Technical Writer will develop and maintain detailed documentation and a centralized Knowledge Base (KB), ensuring that internal teams and client-facing groups have access to clear, accurate, and consistent information. Reporting to the Program Management organization, this role supports enterprise-wide initiatives, ensures deliverables align with program governance standards, and contributes to the successful execution of product launches, platform rollouts, and both internal and external communications.

Requirements

Bachelor’s degree in Technical Writing, Communications, Information Systems, or a related field.
3+ years of experience as a Technical Writer, preferably in the servicing, fintech, or financial services industry.
Demonstrated experience managing documentation and Knowledge Bases in tools.
Proven ability to work within Program or Project Management structures, aligning documentation with timelines, and governance.
Excellent written and verbal communication skills with an eye for detail, consistency, and clarity.
Ability to translate complex technical concepts into clear, actionable information for various audiences.

Responsibilities

Documentation & Content Development
Partner with internal stakeholders and engineering teams to capture technical details and translate them into clear, accessible content for technical and non-technical audiences.
Support program milestones by delivering accurate documentation aligned with project phases, go-live events, and change initiatives.
Knowledge Base (KB) Management
Build, organize, and manage the Knowledge Base to serve as a single source of truth for internal users, clients, and partners.
Use analytics and user feedback to continuously improve KB usability and content relevance.
Program Management Alignment
Work closely with PMO leadership to ensure all documentation aligns with project governance frameworks and program-level deliverables.
Support program reporting needs by maintaining accurate document repositories, revision logs, and audit trails.