Technical Writer (Temp) - Remote

AuditBoard

5d•Remote

About The Position

We are looking for a Technical Writer to temporarily help create and enhance our documentation within the Customer Advisory Services team at AuditBoard. The ideal candidate will have a passion for technology and a proven track record of creating clear, concise, and engaging technical documentation. As a temporary Technical Writer, you will be supporting large initiatives within the AuditBoard Help Center to develop content for our latest products. You will play a critical role in ensuring our users can easily find the information they need to succeed with our products. You will be responsible for creating, organizing, and maintaining user-friendly documentation that addresses common customer questions, guides users through product features, and provides solutions to potential issues. Your work will directly impact customer satisfaction and product adoption.

Requirements

5+ years of technical writing experience in a SaaS environment
Self-starter with the ability to understand and then execute independently, while navigating ambiguity confidently to make informed decisions with limited information
Strong written and verbal communications and experience working with content in multiple mediums
Strong experience owning an end-to-end documentation creation process
Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
Ability to manage stakeholder expectations against competing priorities and timelines
A positive attitude and collaborative team mate willing to jump in and tackle new challenges

Nice To Haves

Experience creating infographics to more clearly communicate workflow processes and abstract topics
Experience working with Zendesk preferred

Responsibilities

Work closely to collaborate with subject matter experts and stakeholders to develop, write, and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs.
Learn complex concepts, and communicate the information in a way that is engaging and easily understood for a variety of audiences, including end users, developers, and system administrators.
Organize and structure Help Center content to ensure it is easily navigable and searchable, enhancing the overall user experience.
Ensure all documentation aligns with the company’s brand voice and tone, maintaining consistency across all customer-facing materials.
Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to deadlines.