Technical Writer

Delkor Systems•St. Paul, MN

1d•$60,000 - $85,000

About The Position

ESSENTIAL FUNCTIONS Review all reference manuals prior to finalization to ensure all correct Adobe Mad Cap Flare insets (pre-documented information) is captured. Prepare auxiliary documents (pull drawings, schematics, BOMs, etc. from systems) for all reference manuals. Convert all reference manuals from Mad Cap Flare to PDF. Prepare and finalize shipment of all customer reference manuals. Store all reference manual documentation on the shared drive and download to USB for customer shipment. Gather third party documentation and ship to customer. Print and assemble all reference manuals as needed. Work with third party printing and translation vendors. Prepare all auxiliary documents and reference manual addenda for projects, conversions, and upgrades to customer equipment. Complete edits in master files of reference manuals and training materials. Assist in the creation of reference manuals for commercial machines. Complete checklist spec sheets for assigned commercial machines to identify insets (pre-documented information) that should and should not be documented in the reference manuals. Pull the applicable insets in Adobe Mad Cap Flare to build the reference manual. Assist in the creation of customer-facing technical materials in support of customer training for commercial machines. Assist in the development of machine maintenance quick reference procedures. Assist in the development of machine troubleshooting guides and preventative maintenance schedules. Manage the printing, assembling and shipment of training materials. Perform other tasks or duties as assigned. Education and Experience Two-year associates degree or formal education in English, Technical Writing/Communication, or equivalent or two or more years of experience in a related job experience. Experience in Adobe Mad Cap Flare is preferred or demonstrated experience in using new software. Technical Skills and Abilities Analyzing and Planning: Demonstrates good analysis skills when working with preexisting information. Well organized and works methodically on repetitive and tedious information. Demonstrates excellent attention to detail. Proofing and Editing: Edits and proofs information according to the department style guide and proof sheets. Carefully proofs and edits his or her own work. Non-Technical Skills: Communication: Excellent verbal and written communication skills. Works well with a variety of people and personalities, and with other Delkor departments. Works collaboratively, as a team member, to suggest ideas and resolve issues in a positive manner. Work Ethic: Maintains a positive work environment, even under challenging situations. Understands the need to work productively, making good use of his or her time. Able to execute tasks independently and accurately with minimal supervision. PHYSICAL REQUIREMENTS Sit at a desk or in meetings for extended periods of time, including performing extensive computer tasks. Speak and hear to give and receive detailed information through verbal communication in person or using the telephone; exchange ideas and convey detailed information accurately to co-workers, managers, and others inside and outside the company. WORK ENVIRONMENT Ninety percent (90%) of the work is performed in an office setting, carrying out detail work sitting at a desk and working on the computer, or working at an office table. Ten percent (10%) of the job duties are performed on the assembly floor with exposure to tools, dirt, dust, chemicals, metals and plastics, varying temperatures, construction noises and odors from production processes.

Requirements

Two-year associates degree or formal education in English, Technical Writing/Communication, or equivalent or two or more years of experience in a related job experience.
Analyzing and Planning: Demonstrates good analysis skills when working with preexisting information.
Well organized and works methodically on repetitive and tedious information.
Demonstrates excellent attention to detail.
Proofing and Editing: Edits and proofs information according to the department style guide and proof sheets.
Carefully proofs and edits his or her own work.
Communication: Excellent verbal and written communication skills.
Works well with a variety of people and personalities, and with other Delkor departments.
Works collaboratively, as a team member, to suggest ideas and resolve issues in a positive manner.
Work Ethic: Maintains a positive work environment, even under challenging situations.
Understands the need to work productively, making good use of his or her time.
Able to execute tasks independently and accurately with minimal supervision.
Sit at a desk or in meetings for extended periods of time, including performing extensive computer tasks.
Speak and hear to give and receive detailed information through verbal communication in person or using the telephone; exchange ideas and convey detailed information accurately to co-workers, managers, and others inside and outside the company.

Nice To Haves

Experience in Adobe Mad Cap Flare is preferred or demonstrated experience in using new software.

Responsibilities

Review all reference manuals prior to finalization to ensure all correct Adobe Mad Cap Flare insets (pre-documented information) is captured.
Prepare auxiliary documents (pull drawings, schematics, BOMs, etc. from systems) for all reference manuals.
Convert all reference manuals from Mad Cap Flare to PDF.
Prepare and finalize shipment of all customer reference manuals.
Store all reference manual documentation on the shared drive and download to USB for customer shipment.
Gather third party documentation and ship to customer.
Print and assemble all reference manuals as needed.
Work with third party printing and translation vendors.
Prepare all auxiliary documents and reference manual addenda for projects, conversions, and upgrades to customer equipment.
Complete edits in master files of reference manuals and training materials.
Assist in the creation of reference manuals for commercial machines.
Complete checklist spec sheets for assigned commercial machines to identify insets (pre-documented information) that should and should not be documented in the reference manuals.
Pull the applicable insets in Adobe Mad Cap Flare to build the reference manual.
Assist in the creation of customer-facing technical materials in support of customer training for commercial machines.
Assist in the development of machine maintenance quick reference procedures.
Assist in the development of machine troubleshooting guides and preventative maintenance schedules.
Manage the printing, assembling and shipment of training materials.
Perform other tasks or duties as assigned.