Technical Writer, Patient Content

Blink Health • Pittsburgh, PA

34d

About The Position

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Patient Services Operations team is central to advancing our mission to provide affordable care and deliver an exceptional patient experience. We are seeking a Technical Writer to join our Knowledge Management & Communications team, who will be responsible for all patient-facing content within Patient Services Operations. This is an ideal opportunity for a detail-oriented communicator who thrives on translating complex processes and information into clear, empathetic, and actionable content that empowers patients and drives consistency across all touchpoints.

Requirements

• Bachelor’s degree with 5+ years of experience in Technical Writing, Content Strategy, Knowledge Management, Communications, or related field.
• Demonstrated experience with technical writing and ability to provide samples of previous work.
• Familiarity with AI conversational design, prompt writing, or training AI systems with structured content.
• Strong ownership mentality and a high bar for quality. You will be responsible for all of our team’s patient-facing content.
• Experience developing and following style guides and tone of voice standards.
• Strong analytical skills and ability to translate raw data and feedback into clear, actionable content improvements.
• Exceptional attention to detail with a commitment to accuracy.

Nice To Haves

• Experience in healthcare is a plus.
• Experience writing for AI Agent training is a plus.
• Experience creating content specifically for contact center or customer support audiences is a plus.

Responsibilities

• Act as the primary point of contact for all patient-facing content for our Patient Services Operations, including Help Center articles, IVR messaging, and macros.
• Write Help Center articles that not only empower our patients with self-service, but also can be used to train and optimize our AI Agent to better support customers.
• Design a Help Center structure that is easy and intuitive for our patient population to navigate.
• Craft sample messaging that accelerates our agents' ability to support patients across all communication channels.
• Design AI-ready content by structuring information in a way that supports conversational AI, ensuring accuracy, clarity, and alignment with patient needs.
• Keep content fresh and relevant by implementing processes that ensure materials reflect evolving team needs, business functions, product details, and program changes, while ensuring updates flow into the AI Agent’s training data.
• Audit and refine Help Center content to maintain consistency, accuracy, and trustworthiness across human- and AI-facing knowledge sources.
• Adhere to and continue to refine a style guide to define best practices for creating patient-facing content.
• Collaborate with Marketing, CRM, and Digital Experience teams to drive consistency in content across all channels and alignment with Blink’s brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level