Technical Writer / IT Documentation Specialist

TEKsystems•Anchorage, AK

17h•$35 - $45•Onsite

About The Position

TEKsystems is supporting a major technology initiative and seeking a Technical Writer / IT Documentation Specialist to create clear, accurate, and user‑friendly documentation. This role will work closely with project teams, SMEs, and end‑users to ensure materials meet internal standards and support the adoption of systems and processes.

Requirements

Proficiency in Microsoft Word, PowerPoint, and other MS Office tools.
Experience with documentation tools such as Visio and Adobe products.
Strong ability to gather information through SME interviews and cross‑functional collaboration.
Excellent organizational skills and ability to manage multiple documentation efforts.
Ability to simplify complex technical concepts into clear, usable content.
Familiarity with process mapping, flowcharting, and business process documentation.

Nice To Haves

You’re detail‑oriented, collaborative, and passionate about making complex information easy to understand.
You enjoy creating structured, visually clear documentation and working with technical and non‑technical stakeholders alike.

Responsibilities

Write, edit, and update user manuals for various functional roles (HR, Finance, Procurement, etc.).
Develop quick reference guides, cheat sheets, FAQs, and troubleshooting documentation.
Publish high‑quality content across portals, PDFs, and knowledge bases.
Collaborate with training leads on ILT and e-learning content.
Create slide decks, handouts, exercises, and workshop materials.
Support development of scripts and voiceover content for training modules.
Document current‑state and future‑state workflows and business processes.
Ensure alignment between process documentation and system functionality.
Conduct interviews and working sessions with SMEs, developers, business analysts, and end‑users.
Review and incorporate stakeholder and editorial feedback.