Technical Writer Intern

Pegasystems • Waltham, MA

61d

About The Position

Pega's Technical Documentation team is seeking a Technical Writer Intern to help enable Pega Community users in our world-class technology. Providing technical content and various other assets to the Pega Community user base, this group works collaboratively with product owners, curriculum developers, and various subject matter experts. We are service-oriented, collaborative, detail-oriented, and aim to create and maintain technical documentation and educational assets that users want to engage with. This user base includes seasoned developers as well as first-time users of the Pega product line. As the Technical Writer Intern for Pega Platform, you will work cross-functionally to document features for low-code application development environment and case management solutions. You will generate documentation, in the form of knowledgebase articles and user guides, that address the needs of multiple audiences. You will work with stakeholders across the organization to write effective, use-case-based content. Pega's internship program serves as an exceptional launchpad for students, bridging the gap between academic prowess and thriving in the professional realm. We don't just cultivate good students; we elevate them to greatness by empowering them to conquer substantial challenges. At Pega, we champion the notion that brilliance knows no hierarchy or geographical bounds—it can emerge from anyone, anywhere. Our internships are designed with a clear mission: to equip students with invaluable business acumen, embolden them to contribute to consequential real-world projects, and facilitate seamless global collaboration. All the while, we ensure that their efforts are handsomely rewarded with a competitive compensation package. Join us and turn your potential into tangible achievements.

Requirements

• Currently enrolled in a bachelor's degree program in related field
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook, (no prior experience required in publication tools)
• You have strong written and verbal English communication skills, with a proven ability to communicate and clearly present technical information to others.
• You are an effective collaborator who can provide constructive feedback diplomatically.

Nice To Haves

• You're a natural born teacher. If you haven't formally taught, you always found yourself tutoring your peers or coaching teams.

Responsibilities

• Work with a global multi-functional team to design and implement comprehensive documentation for Pega product features.
• Learn the design and implementation of technical documentation solutions.
• Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team.

Benefits

• Opportunity to work with diverse global teams on real-time, impactful projects and initiatives
• Professional development seminars and meet & greets with Pega's CEO and Founder, and Executive Leadership Team through our “Coffee Break Series”
• Participation in Pega and intern specific events such as social events, volunteer opportunities, group projects, team outings, etc.
• Potential for full-time offer
• Structured manager and mentor program
• Competitive salary and perks
• Casual and fun environment

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees