IT - Technical Writer Intern

Illinois Housing Development • Chicago, IL

29d • Hybrid

About The Position

We’re searching for a technical writer intern to join our team and help take IHDA services to new heights. As an ideal candidate, you have proven experience or related education in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Requirements

• Junior or Senior in a Bachelor’s degree, or currently enrolled in a Graduate program in relevant technical field
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail

Nice To Haves

• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Experience using XML tools to create documentation
• Perform other duties as assigned

Responsibilities

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Evaluate current content and develop innovative approaches for improvement
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with IT teams to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Performs other duties assigned.

Benefits

• Paid Internship
• Open to college students (must be an actively enrolled undergraduate or graduate student at the time of applying)
• Full-time hybrid internship program that runs from June – August (typically 10 weeks)
• You will receive on-the-job training from industry experts
• Participate in workshops to gain insight on key departments at the Authority
• Participate in IHDA’s Mentorship Program
• Attend outings to connect with fellow interns

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 251-500 employees