IT Technical Writer (Puerto Rico)

RTX • Santa Isabel, PR

7d • Remote

About The Position

The IT Infrastructure Technical Writer is responsible for developing, organizing, and maintaining clear, accurate, and user-friendly documentation that supports the delivery, operation, and maintenance of IT infrastructure services. This role collaborates closely with subject matter experts (SMEs) across infrastructure domains—such as network, storage, compute, cloud, and automation—to translate complex technical information into standardized documentation, policies, and procedures that support both technical teams and business stakeholders. This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Requirements

• Typically requires a Bachelor’s degree in Information Technology, Computer Science, Technical Communication, and minimum of 8 years prior relevant experience or an Advanced degree in a related field and a minimum 5 years experience.
• 3+ years of experience in technical writing within IT infrastructure, operations, or enterprise technology environments.
• Experience documenting network, server, storage, virtualization, or cloud infrastructure preferred.
• Excellent written and verbal communication skills, with strong attention to detail and accuracy.
• Ability to quickly learn complex technical systems and translate them into understandable documentation.
• Proficiency with documentation tools such as Confluence, SharePoint, or similar content management systems.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

• Collaborative mindset and ability to work effectively across technical and non-technical teams.
• Strong organizational and project management skills, with the ability to manage multiple documentation initiatives simultaneously.
• Certified Technical Communicator (STC) or equivalent ITIL Foundation Certification

Responsibilities

• Develop, edit, and maintain a variety of technical documents including standard operating procedures (SOPs), configuration guides, runbooks, architecture overviews, and infrastructure design documentation.
• Collaborate with IT engineers, architects, and project managers to gather technical information and ensure documentation reflects current systems, processes, and standards.
• Translate complex technical concepts into clear, concise, and accessible language for diverse audiences.
• Maintain document version control and ensure timely updates to reflect infrastructure changes, enhancements, and lifecycle transitions.
• Support knowledge management initiatives, ensuring critical infrastructure information is captured, searchable, and reusable across teams.
• Partner with cybersecurity and compliance teams to ensure documentation meets regulatory and audit requirements.
• Contribute to process improvement by identifying gaps and recommending enhancements in documentation and information-sharing practices.
• Support infrastructure teams in developing communication materials for new services, tools, or processes (e.g., FAQs, user guides, onboarding materials).

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees