Technical Writer - Information Technology

Pima County • Tucson, AZ

9h • Onsite

About The Position

The Pima County Information Technology Department is seeking a self-motivated, thorough, disciplined, and perceptive individual for the role of Technical Writer for the County Classified title, Business Systems Analyst I. The Technical Writer is responsible for creating, publishing, and maintaining technology-related documentation for both technical and non-technical audiences. In addition, they will develop detailed user documentation, communication plans, and educational materials, while also organizing and hosting monthly webinars on user-focused technology topics and publishing bi-weekly internal articles. The ideal candidate has experience producing clear written instructions for diverse audiences and thrives in a collaborative, team-oriented environment. This role requires strong technical, communication, analytical, and interpersonal skills, along with a proactive, agile mindset and a strong work ethic. We offer the opportunity to apply and expand your skills in a supportive team environment while advancing your career. Bring your energy, professionalism, and commitment to continuous improvement—and help make a meaningful impact by supporting the mission of Pima County government. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Requirements

• High School diploma or equivalent AND two (2) years of experience in either computer hardware or software support, business analysis or data analysis.
• Valid driver license is required at time of application.
• Valid AZ driver license is required at time of appointment.

Nice To Haves

• Experience converting complex technical information into easy-to-understand documents and/or materials.
• Experience gathering information from others such as Subject Matter Experts(SMEs) or technical teams.
• Experience writing in a collaborative environment.
• Experience tailoring writing to both technical and non-technical audiences.
• Experience developing and making presentations.
• Experience working in a technical support position.

Responsibilities

• Engages with Pima County department or elected official Subject Matter Experts (SMEs) to gain understanding of how the entity operates to deliver on its mission
• Researches and documents the technical tools (hardware and software) that enable business operations for departments and/or elected officials
• Identifies and documents areas of operational improvement that can be gained via changes in technology
• Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations
• Coordinates requirements definition and business case for change with department and/or elected official SMEs
• Provides status updates to leadership in oral and written form
• Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions
• Effectively negotiates for viable solutions to technical, process and priority conflict resolution
• Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.
• In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED