Technical Writer / Functional Analyst — Integrated Workplace Management System (IWMS)

Pantheon Data • ,

21h • $80,000 - $110,000 • Remote

About The Position

We are seeking an experienced Technical Writer / Functional Analyst - Integrated Workplace Management System (IWMS) to support a mission critical U.S. Department of Homeland Security (DHS) program involving enterprise real property and facilities management systems.

Requirements

• Active DHS Fitness determination, or a current and adequate federal background investigation eligible for acceptance under reciprocity, allowing you to begin work with minimal delay.
• 3+ years authoring functional or technical design documentation that development teams implemented from - not solely end-user documentation.
• Demonstrated technical experience eliciting requirements directly from business stakeholders and translating them into system behavior.
• Ability to read SQL well enough to trace and validate query-based report output.
• Experience documenting configured enterprise applications, where behavior lives in configuration rather than custom code.
• Exceptional written communication, including the ability to explain technical behavior clearly to a non-technical audience.
• Comfortable working on government-furnished equipment inside a controlled environment.
• Ability to work effectively remotely in cross-functional teams.
• Ability to meet deadlines and produce quality work.
• Proficient in Microsoft Suite software including Outlook, Word, Excel, SharePoint, and PowerPoint.

Nice To Haves

• Direct IBM TRIRIGA experience, particularly with forms and form layout, state actions, smart sections, query sections, multi-tab sections, data exchanges, synchronous and asynchronous workflows, security roles, portals and portal sections, navigation items and collections, and the Object Migration tool.
• Experience on a TRIRIGA platform upgrade or migration.
• Experience developing and implementing automation and efficiency tools.
• Familiarity with BIRT or comparable embedded reporting tooling.
• Federal real property domain knowledge - real property inventory and reporting, occupancy agreements, reimbursable work authorizations, capital investment planning, space utilization measurement.
• Awareness of CAD integration in a computer-aided facilities management context.
• Experience authoring privacy documentation such as Privacy Threshold Analyses or Privacy Impact Assessments, ideally within DHS.
• Working knowledge of Section 508 accessibility requirements as they apply to documentation and system output.
• Experience with an agile or release-based delivery cadence with a separate development contractor.

Responsibilities

• Elicit and document requirements through working sessions with non-technical and technical stakeholders.
• Collaborate to develop As-Is / To-Be process documentation for functionality being migrated or enhanced.
• Author functional and technical design documents that specify how the UI/UX changes will be implemented by a dedicated staff of developers including but not limited to field changes, workflow updates, custom reporting, module enhancements, and API configurations.
• Trace requirements throughout the development lifecycle and maintain traceability of each requirement as scope changes.
• Participate in design sessions and build reviews and document decisions, and open items.
• Coordinate directly with the development contractor on design intent, feasibility, and clarification during implementation.
• Validate that delivered configuration matches documented design, and support user acceptance testing documentation.
• Support creation of end-user-facing material derived from the design: training curriculum, job aids, release notes, and guidance.

Benefits

• SmartBenefits through the Washington Metro Area Transportation Authority
• Tuition assistance may be available for continuing education expenses and certifications related to their position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level