Technical UX Optimization Lead - TS/SCI w/Poly
About The Position
We are seeking a Technical UX Optimization Lead to drive service enhancements focused on improving user experience across the GREENWAY program. In this role, you will leverage data analysis to pinpoint UX bottlenecks, develop innovative implementation strategies, and explore different technologies and product offerings to elevate customer satisfaction. Collaborating across different technical teams, you will guide the integration of UX improvements and establish robust metrics to track the improvement of these changes, ensuring a seamless experience for the users. A deep understanding of the enterprise ecosystem, including how services interconnect, is essential for success in this position.
Requirements
- Bachelor of Arts/Bachelor of Science
- 8+ years of related experience
- Proven expertise in data analysis tools
- Deep understanding of enterprise systems and service integrations
- Proficiency in scripting, particularly with PowerShell
- Experience working across different technical teams
- Familiarity with metrics and KPIs
- TS/SCI w/Poly security clearance level
- US citizenship required
- Demonstrated leadership abilities including guiding technical teams and initiatives to successful outcomes.
- IAT Level II Certification
Responsibilities
- Analyze data and performance metrics to identify root causes of UX issues in services and applications, considering the broader enterprise architecture and service interdependencies.
- Develop and propose multiple technical solutions and implementation plans to optimize services, prioritizing customer needs and overall experience enhancements, while ensuring alignment with enterprise-wide systems.
- Research and evaluate current and emerging technologies to address UX challenges and recommended technical integrations and solutions that improve usability and efficiency.
- Define and implement key metrics and measurements frameworks to evaluate the success of UX optimizations and iterate on data-driven insights.
- Leverage knowledge of enterprise technologies to deploy technical solutions that inform optimization strategies and troubleshoot cross-service impacts on UX.
Benefits
- AI-powered career tool that identifies career steps and learning opportunities
- Internal mobility team focused on helping you achieve your career goals
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Variety of medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
