Technical Training Specialist

Quality Vision International Inc•Rochester, NY

4d•$62,300 - $75,000•Onsite

About The Position

The Technical Training Specialist develops and administers technical service training to internal and external service providers as well as end customers. Maintaining an environment of continuous improvement regarding service provider capabilities through consistently updated training curriculum and delivery methods will lead to reduced technician ramp-up (learning) time, improved first time fix rates, shortened time to complete calibration or repairs and reduced need for 2nd level support.

Requirements

Associate's degree in Engineering Technology, Electronics, Industrial Technology, Education, or a related technical field; or equivalent combination of education and relevant experience.
3-5 years of experience in technical service, field service, technical support, manufacturing, or a related technical environment.
Experience delivering technical training, mentoring, coaching, or developing instructional materials.
Demonstrated ability to explain complex technical concepts to individuals with varying levels of technical knowledge.
Strong written and verbal communication and presentation skills.
Excellent organizational and project management skills with the ability to coordinate multiple training programs simultaneously.
Proficiency with Microsoft Office applications (PowerPoint, Excel, Word) and ability to learn training management systems.
Ability to travel occasionally, including domestic and international travel, as needed.
Valid driver's license and ability to obtain a passport if international travel is required.
Excellent presentation and facilitation skills
Strong interpersonal and relationship-building abilities
Customer-focused mindset
Mechanical and technical aptitude
Continuous improvement mindset
Initiative and self-direction
Problem-solving and analytical thinking
Ability to influence without direct authority
Adaptability and willingness to learn new technologies

Nice To Haves

Bachelor's degree in Engineering, Engineering Technology, Technical Education, or a related field, preferred.
Experience with metrology, precision measurement equipment, optics, vision systems, CNC equipment, or industrial automation.
Experience developing instructor-led and hands-on technical training programs.
Knowledge of adult learning principles and instructional design.
Experience creating technical documentation, service manuals, videos, or e-learning content.
Experience using learning management systems (LMS).
Experience working with distributors, dealers, or external service partners.
Field service experience troubleshooting electromechanical

Responsibilities

Creates a service curriculum that will be the standard training offerings for OGP.
Module-based product, accessory, and technology-based training.
Adjust curriculum as new products/technology are introduced and legacy products/technology are retired.
Develops the syllabus for each standard training offering.
Base each class on the skill set/needs of the attendee(s).
Develops and utilizes existing content to provide service-based training classes.
Organize content in a structured manner for easy implementation.
Organize subject matter experts to lead sections of the training class.
Administers classes, including: Creating a welcoming and engaging environment for the students.
Keeping an organized, well-laid-out training area in the OGP training center.
Scheduling classroom, equipment, and calibration artifacts in advance of class.
As needed, organizing subject matter experts to lead sections of the training class.
Ensuring there is a proper mix of hands-on and textbook activities.
Creating and administering pass/fail tests related to class content.
Providing certification of training and historical record of that fact.
For OGP employees – maintains an employee skills matrix and technical knowledge development plan.
Matrix will illustrate the training that each employee has received.
Work with other QVS managers to establish an employee-based plan to increase their technical knowledge and efficiency.
For Reps/Customers – builds a relationship that fosters open communication and an eagerness for the Rep to send their technician for training when suggested by OGP.
Provides service consultative support to others in the corporation as directed by Management.
Occasional travel to perform service training.

Benefits

Free Individual Healthcare: We pay 97–100% of premiums on our most affordable HDHP—meaning $0 premium costs for single employee coverage!
Full Disability Coverage: Peace of mind with 100% employer-paid Short-Term and Long-Term Disability Insurance.
Life Insurance: Fully employer-paid life insurance policy to protect you and your loved ones.
3+ Weeks of PTO: Start with over 3 weeks of combined paid vacation, sick, and personal time.
Milestone Increases: Earn even more days off after hitting your 5-year and 10-year anniversaries.
10 Paid Holidays: Enjoy 10 designated paid company holidays throughout the year.
$7,000 Tuition Tuition Reimbursement: Advance your career with up to $7,000 in annual tuition assistance.
Dependent Scholarships: Specialized college scholarship programs exclusively for the children of QVI employees.
5% 401(k) Match: Build your retirement fast with company contributions up to 5% of your gross wages.
Annual Bonuses: Boost your earnings with annual discretionary bonuses (available for non-commission roles).
$1,500 Referral Rewards: Earn extra cash just for helping us recruit top talent to the team
EV Incentives: Free on-site electric vehicle charging stations and cash reimbursement toward buying a qualified EV.