Technical Training Repair Specialist

Radwell International•Willingboro Township, NJ

5d•$75,000 - $100,000•Onsite

About The Position

Radwell International is seeking a highly experienced Technical Training & Repair Specialist to serve as a senior technical resource within our Production organization. This role combines advanced troubleshooting, repair expertise, technician development, and operational support to strengthen technical capabilities across the organization. The ideal candidate is a hands-on technical expert who enjoys mentoring others, solving difficult repair challenges, and improving technician performance. This position is designed for someone who wants to leverage their technical expertise beyond individual repairs and make a broader impact by helping develop the next generation of technicians. Working closely with Production, Quality, and Operations leadership, this role serves as a trusted technical resource, helping technicians improve troubleshooting skills, reduce repeat failures, improve repair quality, and increase overall technical capability throughout the organization.

Requirements

Advanced experience in electronics and electro-mechanical repair within a production, service, or industrial environment
Strong passion for developing, mentoring, and coaching technicians
Expert troubleshooting and diagnostic capabilities
Ability to simplify complex technical concepts and teach them effectively
Strong understanding of quality systems, warranty impact, and repair economics
Ability to influence others through technical credibility and leadership rather than direct authority
Commitment to safety, quality, and continuous improvement
Strong communication and interpersonal skills
Expert-level electronic and electro-mechanical troubleshooting abilities
Advanced root cause analysis and problem-solving skills
Strong coaching, mentoring, and knowledge-transfer capabilities
Ability to evaluate technical performance and identify development opportunities
Excellent written and verbal communication skills
Ability to effectively collaborate across departments and functions
Strong understanding of repair methodologies, diagnostics, and testing processes
High attention to detail and commitment to workmanship standards
Continuous improvement mindset with strong business awareness

Nice To Haves

High School Diploma or equivalent preferred
Associate Degree in Electronics Technology, Electrical Engineering Technology, or a related technical discipline preferred
3-5 years of advanced electronics, industrial controls, automation, or electro-mechanical repair experience preferred
Experience providing technical leadership, training, mentoring, or coaching is strongly preferred
Experience supporting quality initiatives, troubleshooting escalations, and operational improvements preferred
Relevant technical certifications preferred
Lean, Six Sigma, or structured problem-solving certifications are a plus

Responsibilities

Serve as the final technical escalation point for challenging, high-risk, or difficult repair issues
Diagnose complex electronic and electro-mechanical failures using structured troubleshooting methodologies
Conduct root cause analysis to identify systemic failure modes and drive long-term corrective actions
Support resolution of quality concerns, warranty issues, and recurring technical problems
Provide expert-level repair guidance across multiple product families and technologies
Support continuous improvement initiatives focused on repair quality, consistency, and effectiveness
Mentor, coach, and develop technicians through hands-on training, knowledge transfer, and structured technical guidance
Strengthen technician troubleshooting methodology, diagnostic reasoning, and technical confidence
Support onboarding and development of newly hired technicians
Provide real-time troubleshooting assistance and technical decision support to repair teams
Reinforce quality standards, repair best practices, and consistent work methods
Help improve technician engagement, retention, and career development
Serve as a recognized subject matter expert within assigned technologies and product families
Provide technical guidance related to repair viability, product evaluation, BER determinations, and warranty-related concerns
Partner with Quality and Operations teams to identify and address recurring failure modes and technical risks
Maintain current knowledge of product technologies, repair techniques, and emerging industry trends
Develop and improve repair documentation, work instructions, troubleshooting guides, and training materials
Support formal and informal training programs across production operations
Identify technical knowledge gaps and recommend development initiatives
Promote standardization and adherence to best practices across repair operations
Partner with Production, Quality, Engineering, and Operations teams to support technical and operational goals
Provide technical input for corrective actions and process improvement initiatives
Share best practices and lessons learned to improve branch-wide technical capabilities
Participate in projects focused on quality improvement, cycle-time reduction, and operational excellence