Technical Training Lead

Keenfinity • Fairport, NY

8h • Hybrid

About The Position

Provides Intrusion and Access technical training solutions to internal, external customers/partners, and end users. Trainings will be conducted remotely via MS Teams or at Radionix Training Centers or other regional customer sites in support of Radionix business objectives. Develop AI-assisted learning modules using generative AI tools (e.g., Articulate, Captivate, or similar). Evaluate AI tools within the production environment to ensure performance, reliability, and effectiveness. Implement AI-driven knowledge bases and chatbot training simulations; use analytics to personalize learning pathways. Leverage AI tools to automate assessments and performance tracking. Lead AI training innovations that drive the evolution of a best-in-class training model for both internal and external use. Provide comprehensive support across telecommunications and platform management, including learning product management responsibilities. Responsible for all assigned travel arrangements, class management, maintenance of training content and equipment, training delivery center/lab preparations and timely reports of training results to students, department manager and assistants. Provides input for the design, innovation, and updates of training programs and materials. Requires ability to troubleshoot and develop technical solutions based on application and specific customer needs. May support other educational customer events such as trade shows, sales academies, product launch roadshows, marketing promotions, etc. Other continuous improvement training related projects as assigned.

Requirements

• Bachelor's degree is required, or commensurate security industry experience.
• 1-2 years of experience working with AI tools (e.g., Articulate, Captivate, or similar) to create training content is required.
• Minimum of 2 years of technical training and/or adult education experience, preferably with Access and Intrusion products.
• Experience with virtual classroom delivery with MS Teams or related platform with product demonstration experience.
• Ability to connect with their audience, build trusting relationships, and use innovative technology to story-tell and engage with our customers.
• Must have strong organization skills, time management, class management, and problem-solving skills.
• Must demonstrate excellent presentation, verbal, and written skills in English (Multi-lingual a plus), and professional representation with a strong desire to educate and help others succeed.
• Up to 40% travel (domestic & international) is required.

Nice To Haves

• 3-5 years’ experience in the security industry is preferred.

Responsibilities

• Provides Intrusion and Access technical training solutions to internal, external customers/partners, and end users.
• Develop AI-assisted learning modules using generative AI tools (e.g., Articulate, Captivate, or similar).
• Evaluate AI tools within the production environment to ensure performance, reliability, and effectiveness.
• Implement AI-driven knowledge bases and chatbot training simulations; use analytics to personalize learning pathways.
• Leverage AI tools to automate assessments and performance tracking.
• Lead AI training innovations that drive the evolution of a best-in-class training model for both internal and external use.
• Provide comprehensive support across telecommunications and platform management, including learning product management responsibilities.
• Responsible for all assigned travel arrangements, class management, maintenance of training content and equipment, training delivery center/lab preparations and timely reports of training results to students, department manager and assistants.
• Provides input for the design, innovation, and updates of training programs and materials.
• Requires ability to troubleshoot and develop technical solutions based on application and specific customer needs.
• May support other educational customer events such as trade shows, sales academies, product launch roadshows, marketing promotions, etc.
• Other continuous improvement training related projects as assigned.

Benefits

• Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
• Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
• All of your information will be kept confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level