Technical Training Lead Representative - Cigna Healthcare - Remote

Cigna Healthcare•Montana Work at Home, MT

18h•Remote

About The Position

Are you passionate about developing talent and building strong foundational skills? As a Claims Examiner Trainer (Technical Training Lead Representative), you will play a critical role in onboarding and developing Claims Examiners through structured training, facilitation, and knowledge transfer. You will assist in designing and delivering engaging learning experiences that promote accuracy, efficiency, confidence, and independence in claims processing. In this role, you will help foster a positive, team-focused environment while ensuring all training aligns with Allegiance standards, processes, and quality expectations.

Requirements

High School Diploma or GED (Bachelor’s degree preferred)
Strong computer skills with proficiency in Microsoft Word, Outlook, and Teams

Nice To Haves

1+ year of claims examining experience with Allegiance’s processes, systems, and resources, including LuminX
1+ year of coaching, mentoring, or training experience
1+ year of experience with medical terminology and basic health insurance concepts
Working knowledge of Excel and PowerPoint
Ability to read and interpret benefit plans, insurance documents, and regulatory requirements
Proven ability to work in a fast‑paced environment, manage multiple tasks, and solve problems effectively
Strong verbal and written communication skills
Skilled listener with excellent interpersonal and teamwork abilities
Customer‑focused mindset with attention to detail and accuracy
Ability to motivate, influence, and support others in achieving performance goals

Responsibilities

Develop and lead training for new claims examiners either in one and one or group training as directed (including training on all milestone items)
Maintain and update training milestones as needed
Complete series of Allegiance Core Trainings (ACTs) as employees are hired
Review, enhance and update ACTs and track changes
Assist in refresher training for current claims examiners either in one on one or group training as directed
Learn different groups across our book of business
Communicate trainee progress to Onboarding Coordinator
Schedule and lead bi-weekly training update meetings with Onboarding Team Leader for each trainee.
Promptly report any trainee issues including personnel, training progress, etc. to the Onboarding Team Leader and Claims Examiner Training Team Leader.
Intermittent travel
While training new claims examiners, fulfill all claims examiner functions as follows: Verifies the accuracy and receipt of all required documentation for each claim submitted. Collaborates with providers, plan participants, other claims payers, or any other party necessary to obtain information necessary to accurately process a claim. Analyzes information necessary for processing. This includes, but is not limited to, general participant and provider information, managed care affiliation, diagnosis codes, dates, place, type of service, procedure codes, and charges. Assures that the system processes the claim correctly and determines payment according to the plan as written. Word-processes correspondence to plan participants and providers in reference to pre-determinations and in response to basic benefit questions. Assures that the system processes the refund or correction properly according to the plan as written.
Is a support and resource to the department when necessary
Contribute to the daily workflow with regular and punctual attendance.