Technical Training Lead Analyst - Accredo - Remote

The Cigna Group

2d • Remote

About The Position

The job profile for this position is Technical Training Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
As a Technical Writer/Technical Training Lead Analyst on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content.
In this role, you will make an impact on our pharmacy patients and the organization as a whole by:
Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc.
Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations
Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals
Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery.
Maintaining overall documentation and audit records including creation, revisions, reviews, and archival
Maintaining awareness of new developments in technical writing systems and methodologies and recommending modifications in processes and practices

Requirements

• High school diploma or GED required, bachelor’s degree preferred
• 2+ years’ technical writing experience required
• 2+ years’ experience working knowledge within knowledge management and KMS authoring tools required
• MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience is required for this role
• Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization
• Advanced knowledge of writing and editing best practices and use of style guides
• Ability to prioritize and manage multiple projects in a fast changing, evolving environment, while still managing the attention to detail
• Capacity to learn new technology and then apply and interpret the knowledge quickly for end users
• Ability to adhere to departmental quality practices, style guides, and company brand standards
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc.
• Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations
• Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals
• Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery.
• Maintaining overall documentation and audit records including creation, revisions, reviews, and archival
• Maintaining awareness of new developments in technical writing systems and methodologies and recommending modifications in processes and practices

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level