Client Technical Analyst - Expert - Remote

Experian • Madison, MS

4d • Remote

About The Position

Experian is looking for a Client Technical Analyst, Expert. Reporting to the Director Production Support, you will support our main API/Member platform and subsequent services and systems. Provide excellent customer service and help resolve customer application issues.
Our vision is for their people, data and technology to become a necessary part of every major consumer economy in the world. ECS is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy.

Requirements

• Bachelor's Degree in Computer Science or related field
• You have 3+ years of development or technical support experience
• You are experienced with the development and support of sites using API and SDK integration
• Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting

Nice To Haves

• Experience implementing automation or self service technologies
• Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting, Splunk, Data Dog, MuleSoft and Salesforce

Responsibilities

• Research, and diagnose complex software issues raised by clients/members
• Develop, and test SQL queries to aid in the investigation and analysis of issues
• Examine error logs and database content to determine the cause of a problem
• Document and implement workaround solutions wherever possible.
• Document steps to reproduce for resolution with internal and external resources
• Document processes procedures, and technical instructions for future reference and use by support teams
• Create/manage production/staging support tickets

Benefits

• Competitive compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees