Technical Training Instructor

N C Machinery Co.•Anchorage, AK

2d•Hybrid

About The Position

We have an opening for a Service Training Instructor to join our Training and Development team, who will be responsible for designing, developing, and delivering technical training for our service department and regional customers. The position will be based out of our Anchorage, AK. The Service Training Instructor plays a key role in ensuring that our employees are well-equipped to provide exceptional customer service and meet organizational standards and training goals.

Requirements

High School diploma or equivalent
Minimum 4-6 years’ experience in a service department or similar work environment experience.
Experience in developing and delivering training material is required.
Must demonstrate intermediate level skills with Microsoft software to include Word, Excel, and PowerPoint.
Requires strong organizational skills, goal setting, and attention to detail maintaining accurate records.
Demonstrate excellent verbal and written communication skills, self-motivated, and the ability to assess potential training needs.
Must possess a valid driver’s license.

Responsibilities

Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.
Design and develop technical service training utilizing a variety of instructional methods and technologies.
Provide technical service training through live, in-person and online training sessions for the ongoing development of our employees and customers.
Review post-training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.
Coordinate the logistical items for travel, scheduling, and printing of training materials needed with the Training Administrative Assistant.
Attend training and conferences to stay current with the latest industry trends and technology.
Travel to local and remote locations across our territory based on operational need to provide training.