Technical Training and Communications Specialist
About The Position
The Technical Training Specialist (Microsoft Dynamics) plays a pivotal role in empowering business end-users to effectively utilize customized Dynamics system. This position focuses on designing, delivering, and evaluating comprehensive training to diverse end-user groups, ensuring they gain the knowledge and skills required for successful adoption of the system. The role involves creating engaging user-friendly technical training materials, including guides, tutorials, and e-learning modules, to support a variety of learning styles and technical proficiencies. The Technical Training Specialist also develops and executes communication strategies to keep end-users informed about updates, best practices, and new features, fostering a culture of continuous learning and collaboration. This position is instrumental in driving user engagement, enhancing productivity, and optimizing the overall value of this critical application within the organization.
Requirements
- Superior presentation skills
- Bachelor’s degree in business, Information Technology, or related field
- 4 years of related experience required including project support
- Exceptional verbal and written communication skills
- Advanced level proficiency with Microsoft Office
Nice To Haves
- Experience in insurance or financial services
- Formal project management training or certification
- Experience training on Microsoft Dynamics
Responsibilities
- Develops, updates, and delivers training courses/materials focused on the operation, maintenance and troubleshooting of off-the-shelf and customized end user system application
- Applies foundational knowledge of IT software and systems to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., virtual class, webcast, e-learning, etc.), and conduct training
- Develops training documentation, using a variety of delivery mediums
- Prepares, delivers and monitors status reports for evaluating training and adoption progress
- Develops and executes communication strategies to keep new and existing end-users informed about updates, best practices, and new releases
- Designs training curricula and content to support training and ongoing learning/troubleshooting
- Supports end user community in resolving support tickets and working through system related issues as needed
- Works closely with other technical training specialists, developers and business analysts and as appropriate, gathers, and assists with validating business requirements and conduct system tests
- Other duties as assigned
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
