Technical Training Specialist

LaundryLux • Inwood, NY

4h

About The Position

As the Technical Training Specialist, your goal is to be the subject matter expert on our products. The objective of this position is to provide the technical training and education of internal employees as well as external clients, customers, owners, distributors and technicians in the product knowledge and technical knowledge required to sell, distribute, service, install, maintain, and promote all our product lines.

Requirements

• Experienced in both receiving as well as providing direction.
• Demonstrated leadership and training/teaching/coaching abilities.
• Excellent presentation skills.
• Proficiency in communications and continuous improvement methodology.
• Demonstrated ability to prioritize multiple tasks in a manner that supports the strategies of the organization.
• Excellent customer service and relationships skills.
• Analytical critical thinking skills.
• 5+ years’ experience in the professional and commercial laundry equipment service and or sales industry.
• Technical background and experience, with direct mechanical and/or electrical knowledge a strong plus.

Nice To Haves

• Bachelor’s degree in a technical field or a business management degree is a strong plus.
• Prior training experience preferred.

Responsibilities

• Partners with National Technical Training Manager to schedule and provide product training to Laundromat owners, internal technical staff, internal and external Sales personnel.
• Assist in the onboarding of new hires for LaundryLux and LaundryLux Distribution.
• Partners with VP of Customer Success & sales teams on equipment installations ensuring a smooth transition to our product. Also, aide in the training of new distributors to ensure a valuable onboarding experience.
• Partners with National Technical Training Manager to assist in creating external training schedules with clients/distributors/technicians for all LaundryLux sponsored training courses.
• Assist Direct Sales Commissioning team by providing support for escalating issues.
• Visit client sites assigned by management to assist with solving high profile technical problems or other installation issues or client equipment emergencies.
• Attend distributor sales shows, industry conferences, and technical events for Vended, and OPL teams, as requested.
• Assist in creating training materials, courses, and demonstrations, including videos, procedures, and technical documents to assist Laundrylux employees as well as external distributors and technicians to service, repair and maintain all product lines.
• Identify continuous improvement activities that will be required to create a world class technical support function.
• Stay up to date with product / technical knowledge to professionally articulate equipment differentiation, specifications, benefits, and industry information.
• Ensure accurate budget spend is maintained in line with the company financial process.
• Perform other duties as assigned by management.

Benefits

• Health benefits package including medical, dental & vision plans
• Life Insurance
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• Profit Sharing
• Employee Referral Program
• Mentorship Program
• Company Sponsored Training
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level