Technical Communications & Training Specialist

OUTCOMES OPERATING INC•Dublin, OH

1d•Onsite

About The Position

The Technical Communications & Training Specialist is responsible for translating complex product functionality into clear, usable training, documentation, and communications for both internal and external audiences. This role ensures that teams and customers understand how our products work, how they are changing, and how to use them effectively. This individual partners closely with Product Managers, Engineering, Sales, Customer Success, Support, Professional Services, and Marketing to deliver accurate, timely, and consistent product education and technical communications across the product portfolio. The ideal candidate is a strong communicator who can translate complex product functionality into clear, accessible training materials and experiences. They operate with consistency, quality, and empathy for learners with different roles and skill levels.

Requirements

4+ years' experience in training, enablement, instructional design, product documentation, or customer-facing product roles.
Strong written and verbal communication skills, with the ability to simplify complex concepts and technical details.
Experience building structured content such as guides, decks, scripts, or e-learning materials.
Confident in delivering live training sessions to groups of varying sizes.

Nice To Haves

Experience in healthcare, pharmacy, payer, life sciences, or health-tech environments.
Familiarity with product development processes and product releases.
Experience using LMS systems, documentation platforms, or video creation tools.

Responsibilities

Design and deliver technical product training for internal teams, including onboarding, release readiness, and role-specific deep dives.
Develop structured learning paths for Sales, Support, Customer Success, Implementation, Clinical, and other internal teams.
Facilitate live training sessions (virtual or in-person) and create self-paced learning modules.
Partner with Product Managers to understand upcoming releases and technical changes.
Own the creation, structure, and quality of product documentation, including:
User guides
Internal knowledge base articles
Release notes / “What’s New” updates
Quick-reference guides
Video walkthroughs
Ensure documentation is accurate, consistent, and updated with every release in partnership with Product Managers.
Establish documentation standards, templates and governance processes.
Develop and deliver technical training for customers, partners, and other external audiences as needed.
Create scalable external training assets such as technical guides, videos, FAQs, and onboarding documentation.
Ensure external training content is accurate, technically sound, and tailored to audience needs.
Own internal technical communications related to product releases, enhancements, and changes (e.g., release notes, technical summaries, “What’s New” updates).
Support external-facing technical communications in collaboration with Marketing and Customer Success.
Ensure consistent technical terminology, messaging, and clarity across all training and documentation.
Translate technical updates into clear explanations of functionality, impact, and usage.
Maintain a training and communications calendar aligned with product release schedules.
Track training effectiveness, content usage, and feedback to continuously improve materials.
Identify gaps in product understanding and proactively address them through training or documentation.
Act as the voice of internal and external users, providing feedback to Product and Engineering on clarity and usability.

Benefits

Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401(k) plan offering both pre‑tax and Roth contributions, plus an employer match