Technical Trainer

Persistent Systems•New York, NY

18h•Onsite

About The Position

Persistent Systems LLC is seeking a Technical Trainer responsible for developing, conducting, and evaluating customer-focused hands-on technical training programs to join their team in New York City. In this dynamic role, the trainer will develop training outlines, presentations, materials, and evaluations for the company’s Wave Relay® training courses. The position also entails evaluating training programs on an ongoing basis by collecting feedback from customers and collaborating with internal teams to ensure maximally effective training programs. This includes enhancing customer-focused training programs, developing and conducting training effectiveness evaluations for online content, mentoring instructors, ensuring quality standards, conducting needs assessments, anticipating future training needs, and planning accordingly. The Technical Trainer will also direct and deliver classroom training alongside Field Application Engineers and manage course enrollments and attendance.

Requirements

Technical degree or equivalent knowledge/skills, preferably in Electrical or Computer Engineering or Military Communications
Experience conducting and evaluating customer-focused training in a classroom environment or experience speaking to groups of people
Understanding of networking and IP scheming
Must be willing and able to travel up to 25% of the time
Must have the ability to obtain and maintain a United States security clearance

Nice To Haves

Understanding of radio frequencies (RF) and wireless communications
Knowledge of mobile ad hoc networking (MANET)
Networking Certification (Networks+, Security+, CCNA etc.)
Experience with Wave Relay® products
Experience conducting training for both commercial and government customers
Active United States security clearance

Responsibilities

Delivering comprehensive training programs for customer-focused Wave Relay® courses
Developing training outlines, presentations, course handouts, and knowledge/skills tests
Developing and conducting training effectiveness evaluations to continually enhance the company’s customer-focused training programs, including online training content
Mentoring instructors to enhance customer-focused training programs
Ensuring all training programs and courses meet business needs and quality standards
Conducting needs assessments, anticipate future training needs, and plan accordingly
Directing and delivering classroom training alongside Field Application Engineers
Manage course enrollments and attendance