Technical Trainer

Smartsheet•San Jose, CA

12d•Remote

About The Position

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Technical Trainer Smartsheet is looking for an enthusiastic Technical Trainer who is responsible for developing, preparing, delivering, and evaluating technical training curricula and programs for our Customer Excellence Teams. This role outlines and coordinates documentation and materials to be used in programs, designs exercises to enhance lectures, and conducts classes with hands-on exercises. This role also develops, maintains, and improves exams and quizzes utilized in all training courses. You will develop technical training programs and help others develop skills that will make them better professionals and customer advocates. Technical trainers must be extremely knowledgeable in their field of expertise and possess solid technical aptitude. Additionally, we expect you to be an excellent communicator, able to explain complex subjects clearly and interestingly and to contribute to developing people’s technical skills to meet organizational needs. This role will report directly to the Manager, CE Learning based in the US

Requirements

Proven experience as a technical trainer
Knowledge of modern training techniques and tools in technical subjects
Experience in designing technical course content
Ability to address training needs with complete courses
Outstanding communication skills and comfortable speaking to crowds
Strong Command of English language both oral and written (C1 and above)
Excellent organizational and time-management abilities
Degree in a relevant technical field

Nice To Haves

Experience using Articulate 360 and/or Vyond is a strong asset
Strong working knowledge of Smartsheet is preferred but not required (Smartsheet product certification is a plus)
Certified Technical Training credential (CTT), ATD Adult Learning Certificate, or equivalent ‘ Project and process management skills. PMP is an added benefit.

Responsibilities

Devising technical training programs according to organizational requirements
Producing training schedules and classroom agenda
Determining course content according to objectives
Building ad-hoc training materials to ensure the learner has the tools to be successful
Delivering technical training to Smartsheet’s technical customer-facing teams
Attending product release training, testing new product functionality, and staying up-to-date on product enhancements and releases
Creating/delivering technical training materials for new products, product releases, and feature updates.
Execute training sessions, webinars, workshops, etc., in groups or individually.
Arrange for and conduct on-site training when needed
Keep and report data on completed courses, absences, issues, etc.
Observe and evaluate the results of training programs
Determine the overall effectiveness of programs and make improvements
Assess training needs and certification requirements for various levels of technical resources.

Benefits

Fully paid Health & Life insurance for full-time employees and family members
Monthly stipend to support your work and productivity
Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc.
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development, including access to Udemy online courses
Company Funded Perks, including a counseling membership and your own personal Smartsheet account
Teleworking options from any registered location in Costa Rica (role-specific)