Technical Trainer
About The Position
This role assists with the creation and management of training programs across three key areas: Learning Resources, Content and Curriculum Development, and Learning Platform Operations. The position involves partnering with the Director to establish performance objectives, identifying subject matter experts, recommending delivery methods, and developing relationships with business partners. The Technical Trainer will also assess third-party training programs, audit trainer delivery skills, monitor training resource utilization, and stay current with learning industry trends. Responsibilities include managing communication and marketing plans for new courses, applying in-depth knowledge to complex assignments, coaching others, and leading by example to model client values. The role requires working within broad guidelines and policies, and the ability to explain difficult or sensitive information.
Requirements
- Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Ability to exercise judgment based on the analysis of multiple sources of information.
- Willingness to take a new perspective on existing solutions.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Organizational skills with an advanced inquisitive mindset.
- Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.
Responsibilities
- Partner with Director to establish performance objectives for staff and track that progress.
- Identify subject matter experts to develop content and design education exercises.
- Recommend appropriate delivery methods to optimize knowledge transfer.
- Develop strong relationships with business partners, managers, consultants, and trainers.
- Assess third-party training programs and audit trainers on their delivery skills.
- Monitor course and training resource utilization to ensure that department needs are being met.
- Remain up-to-date and savvy in learning industry trends, methodologies, and best practices and know how to put those into best practices.
- Manage communication and marketing plans for new courses and training updates.
- Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.
- Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function.
- Lead by example and model behaviors that are consistent with client values.
- Work to build consensus and convince others to reach an agreement.
- Impact a range of customer, operational, project, or service activities within own team and other related teams.
- Work within broad guidelines and policies.
- Explain difficult or sensitive information.
Benefits
- Comprehensive benefits package, subject to eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
