Technical Trainer

STACK Infrastructure-posted 3 days ago

$109,000 - $121,000/Yr

Full-time • Mid Level

Las Cruces, NM

501-1,000 employees

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STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience. STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK. STACK is seeking a Technical Trainer to deliver and manage technical training programs for Critical Operators supporting a large, multi-phase data center campus. This role ensures technicians are well-prepared to operate mission-critical systems safely and effectively in a highly technical, high-reliability environment. The Technical Trainer will partner with an Instructional Designer (ID) to help ID develop curriculum and will be responsible to deliver instructor-led (classroom and virtual sessions) and hands-on training that takes learners from “zero to operational” with confidence and competence. Together, they will ensure materials are instructionally sound, technically precise, and strategically aligned with the mission of Critical Operations. The Trainer will also leverage existing internal learning paths and third-party resources, tailoring instruction to the systems and operational requirements of this campus. Many technicians will enter with limited data center experience, so the ideal candidate excels at simplifying complex topics and building technical readiness at scale. Additionally, the ideal candidate can masterfully flex between technical accuracy and flawless facilitation.

Deliver comprehensive technical training for Critical Operators through in-person and virtual formats leveraging internal and third-party content such as eLearning, SOPs/APs, job aids, slide decks, breakout groups, polling, whiteboard, and chat.
Conduct hands-on demonstrations and simulations related to electrical, mechanical, controls, monitoring, and safety systems common to mission-critical environments.
Contribute to shaping the training labs, equipment, and learning environments.
Assess and document COTs ability to confidently and safely apply concepts learned.
Partner closely with ID to build structured ILT and eLearning that progresses from foundational concepts to advanced operational competencies.
Partner with ID to update course materials as procedures evolve or incidents reveal a need for revised or new content.
Partner with stakeholders to ensure training aligns with operational needs and readiness timelines.
Partner closely with ID to provide clear learning objectives, technical content, and guidance to ensure learning meets Critical Operations requirements and to implement continuous improvements to curriculum.
Participate in equipment walkdowns for system familiarization and training insight, using observations to refine content and prepare technicians for system handoff.
Gather technical information from Operations, Engineering, Controls, and Commissioning teams to ensure training accurately reflects current systems and procedures.
Evaluate training effectiveness through assessments, learner feedback, and performance trends.
Assess and document skill attainment and maintain accurate training records, certifications, and compliance documentation and update records in LMS.
Mentor and support new technicians as they transition from the training environment into active operations.
Stay current with industry trends, safety standards, and mission-critical technologies.
Support onboarding and upskilling initiatives for both new and experienced staff to promote operational safety and readiness.

Bachelor’s degree in engineering, technical education, or related field, or equivalent hands-on technical experience.
5+ years of experience delivering technical training or managing structured learning programs in mission-critical, industrial, or technical environments.
Experience in Critical Operations, Commissioning, Controls, Data Centers, or other mission-critical environments is required, preferably as a Facility Manager, Chief Engineer, or Critical Operations Manager.
Hands-on experience with electrical and mechanical systems, such as UPS systems, generators, switchgear, power distribution, and HVAC equipment.
Strong facilitation and presentation skills for both classroom and virtual delivery and possess a mission critical mindset, where safety, reliability, and availability are your operating principles.
Ability to write and train on SOPs/MOPs/EOPs and read and interpret engineering documentation including one-lines, Sequences of Operation (SOO), equipment submittals, and commissioning scripts.
Comfortable working onsite in active construction and commissioning environments to gather necessary information for training development.
Proven ability to train individuals with no prior technical experience, building structured learning progression from entry-level to operational readiness.
Experience contributing technical content for e-learning, with the ability to collaborate effectively with instructional designers.
Excellent communication, coaching, organization, and interpersonal skills, with the ability to engage audiences with varied learning styles and equally comfortable engaging with entry level employees and executives.
Commitment to safety, accuracy, and continuous improvement.
Proficiency with the full Microsoft Office Suite.

Experience using LMS platforms is a plus.

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