Technical Trainer

ASSA ABLOY • Austin, TX

2d • Onsite

About The Position

The Technical Trainer – PACS is a key member of the HID Academy team, responsible for developing and delivering business‑aligned, product‑focused training to HID Partners and Customers in the Physical Access Control Systems (PACS) space. This role owns and manages a PACS training portfolio, translating Access Control concepts, product value, and technical capabilities into effective learning experiences. The focus is on enabling HID’s partner ecosystem through a strong understanding of the PACS business and customer use cases. The trainer collaborates closely with Product Management, Product Marketing, Engineering, Sales, and Technical Support teams to ensure training aligns with go‑to‑market priorities, partner enablement needs, and product roadmaps. Training delivery is primarily through self-paced eLearning, with instructor-led sessions (virtual or in-person) as required. This role plays a critical part in strengthening the HID value proposition and accelerating successful product adoption in the PACS market.

Requirements

• Bachelor’s degree in a technical field, or equivalent practical experience.
• Minimum of four (4) years of experience delivering training to an Enterprise/Partner audience (customers, resellers, distributors, or business partners).
• Minimum of four (4) years of experience developing eLearning content or instructional curriculum to an Enterprise/Partner audience.
• Strong knowledge of the PACS market and customer use cases.
• Knowledge of partner-based (indirect) sales model and their needs as it pertains to product training.
• Ability to collaborate effectively with highly technical stakeholder teams to develop training content.
• Exceptional presentation and communication skills with the ability to convey complex technical concepts clearly to diverse audiences.
• Solid knowledge of PACS technologies to explain concepts, solutions, and use-cases. Deep system configuration, deployment, or engineering‑level expertise is not required.

Nice To Haves

• Proficiency with Learning Management Systems (LMS) for digital content management is preferred.
• Experience using eLearning development tools such as Articulate Storyline and Camtasia is preferred.

Responsibilities

• Working with HID PACS cross-functional teams to identify, scope, develop and maintain technical training content aligned with the HID PACS product and solution offerings.
• Creating targeted learning tracks addressing different types of learner audiences (distributors, resellers, OEMs, end-users, etc.), with a strong understanding of their roles, business drivers, and enablement needs.
• Owning assigned training portfolio, including product certifications and supporting curricula.
• Creating self‑paced eLearning modules and instructional videos in partnership with HID Academy Instructional Designers.
• Leading instructor-led events (on-site, livestream, webinar, or virtual lab) to HID Partners and Customers, as needed.
• Publishing and maintaining digital training content within the Academy Learning Management System (LMS).
• Maintaining a training roadmap outlining planned and in-progress initiatives.
• Participating in new product planning events and other cross‑functional planning activities to understand business intent, target markets, and launch priorities.
• Collaborating closely with the PACS product teams to support and prioritize new product launches with timely, business‑aligned enablement content.
• Participating in the HID Academy Community Hub and owning the PACS Technical space on the platform.
• Generating and analyzing training metrics to evaluate training effectiveness, engagement and adoption, and create actionable plans as needed.

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level