Technical Trainer
Genetec•Chicago, IL
•Hybrid
About The Position
Genetec is seeking a dynamic and responsive Technical Trainer to deliver training on Genetec products at various locations, including Genetec training centers and partner offices. The role also involves working from a home office to prepare for training sessions and update content. This position requires frequent travel within the assigned territory and occasional overseas travel.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience.
- 2+ years of experience delivering technical training, preferably software training.
- Willing and able to travel to deliver training up to 75% of the time.
- Exceptional presentation and presentation skills.
- Proficient verbal and written communication in English.
- Excellent knowledge of Windows operating systems and virtual machines.
- Excellent knowledge of networking principles and IP configuration.
- Experience with database concepts and client-server environments.
- Experience with technical troubleshooting methods.
- Experience with physical access control systems.
- Experience with video management systems.
Nice To Haves
- Additional languages are an asset.
- Experience with online training delivery, e-learning, and LMS platforms.
- Experience with cloud-based technology and cybersecurity concepts.
Responsibilities
- Deliver technical training to Genetec customers, resellers, distributors, and internal staff.
- Update existing training material to reflect changes in new product releases.
- Create training presentations, manuals, course outlines, and digital references.
- Contribute to improving training documentation and tools.
- Maintain a current, in-depth knowledge of Genetec’s products and functionality.
- Participate in classroom setup, lab and exam grading, and course question follow-up.
- Facilitate instructor-led technical courses using servers, clients, networks, and devices.
- Facilitate online instructor-led courses using a cloud-based virtual environment and LMS.
- Communicate course feedback to internal teams for process and product improvement.
- Effectively convey technical understanding to different audiences, from users to administrators.
Benefits
- Attractive compensation package
- 401K match
- Training Tuition Reimbursement Program
- Flexible working schedule
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
