Technical Trainer
About The Position
The Technical Trainer develops and delivers advanced technical training programs that enhance the knowledge, capability, and safety of service technicians and field personnel across North America. This role applies deep expertise in automotive systems, adult learning facilitation, and instructional design best practices to create engaging, effective learning experiences that strengthen service quality, operational performance, and customer satisfaction. The position exercises independent judgment in training delivery, ensuring alignment with business priorities, OEM standards, and emerging automotive technologies.
Requirements
- Bachelor’s degree in Automotive Technology, Engineering, or related technical field preferred
- ASE A6 Certification required; ASE Master Certification or OEM equivalent strongly preferred.
- Minimum of 3-5 years in automotive technical training, curriculum development, or advanced diagnostics and repair.
- Proficiency with LMS platforms and virtual training technologies.
- Expertise in diagnostics, electrical systems, and EV technologies.
- Strong instructional design and facilitation skills with an engaging delivery style
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); advanced Excel skills preferred.
Responsibilities
- Design and update instructor-led, blended, and eLearning courses on vehicle systems, diagnostics, maintenance, and repair procedures.
- Develop technical materials such as manuals, job aids, visual guides, and performance assessments.
- Incorporate adult learning principles and multimedia tools to enhance retention and application.
- Ensure readiness of training environments, vehicles, and technical equipment for instructional delivery, maintaining safety and functionality standards.
- Partner with Operations, and Product and Technical to identify skill gaps and define training priorities.
- Recommend instructional strategies and delivery methods aligned with operational goals, safety standards, and KPIs.
- Forecast training resource needs and support the scheduling and logistics of technical training sessions.
- Conduct classroom, virtual, and hands-on workshops for technicians and provider personnel.
- Delivery of training that emphasizes diagnostic accuracy, repair quality, and safety compliance, while ensuring consistency with program standards and customer expectations
- Evaluate learner performance and provide constructive feedback to reinforce technical proficiency.
- Conduct follow-up visits or in-field assessments based on performance metrics to reinforce learning and close skill gaps.
- Measure program effectiveness using learner assessments, feedback, and operational data.
- Analyze performance trends to refine content and instructional delivery.
- Recommend process improvements and innovations in training technology or methodology.
- Participate in “Train-the-Trainer” or internal certification programs to enhance instructional delivery skills and support trainer readiness across the network.
- Maintain current knowledge of OEM repair standards, diagnostic tools, EV systems, and emerging automotive technologies.
- Collaborate cross-functionally with Product & Technical, Business Development, and Operations to align training content with product updates, field issues, and service enhancements.
- Serve as a technical resource for field readiness, product launches, and root-cause investigations.
- Exercise discretion in selecting instructional approaches, developing new courses, and setting technical content priorities.
- Recommend strategic adjustments to meet evolving training and business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
