Technical Trainer

RR Donnelley•Columbus, OH

6h•$29 - $44

About The Position

The Technical Trainer works directly with clients and staff to oversee training workstreams for local, divisional and/or other training initiatives. May be responsible for the oversight/supervisor of a small team of trainer(s) on day-to-day basis, or under special project needs. Researches, designs, evaluates and delivers technical training courses for employees and/or clients, and ensures training goals and objectives are met within the agreed upon time, scope, budget and resource requirements.

Requirements

5+ years of experience in full life-cycle training objectives and/or curriculum-building experience for technical services
A Bachelor’s degree or equivalent; a combination of education and work experience can be substituted
Proven customer service skills; able to create, maintain and enhance customer relationships
Excellent written, verbal and presentation skills; able to guide training remotely and in person with audiences of various degrees of knowledge and sophistication
Be highly organized, detail oriented and be able to multitask and prioritize workload under pressured objectives
Adept project management experience; quality assurance testing experience is a plus
Ability to establish objectives, assign tasks, track progress and lead training initiatives
Strong interpersonal skills for working in a fast paced, team environment
Expert knowledge of Microsoft Office (Microsoft Office certification a plus), especially document production and/or presentations; Expert in various Adobe PDF and/or Creative Suite applications (Illustrator, Photoshop as examples)
Ability to quickly assimilate new technical and software skills to other software, as applicable
Windows OS troubleshooting experience
Knowledge of billing processes, and potential impacts of training to billing and financial targets
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Must be self-motivated with positive can-do attitude.

Nice To Haves

Microsoft Office certification a plus
quality assurance testing experience is a plus

Responsibilities

Design, develop and conduct appropriate trainings and requisite materials (instructor- led and/or electronic) for employees and/or clients
Oversee training from start to completion, ensuring quality at all stages
Manage the client relationship, assessing needs, making recommendations and managing budget and timeline for training activities
Be the central conduit for all training communication and status updates
Develop and analyze performance and progress reports, which may include training statuses of requisite, contractual, compliance or various other trainings; provide to leaders, as needed
Build relationships with end users; manage their perception and expectations
Be accountable for overall financial performance of training projects against budgets
Work closely with managers, directors and clients to resolve escalated technical issues; escalate training and/or software concerns to appropriate stakeholders
Use expert knowledge and experience in technical training to interpret more complex and less clearly defined training needs to solve challenges in service delivery and/or to enhance/improve productivity, efficiency and client or user experiences
Develop and train more junior direct team members; assist in the development of various colleagues, as available/requested
May supervise day-to-day work, expectations and output of more junior trainers
Remain engaged with and aware of new technical developments in the field, with the client(s) and/or with account(s)/team(s) to ensure training materials and processes are relevant, timely and innovative
Advise customers as to potential benefits, features and capabilities of new or revised training services, products and/or enhancements
Periodically execute quality assurance testing for new software
Assist in ad hoc training, calls or other communications to provide technical troubleshooting
Develop pre-hire assessments in support of client/account needs, and partnering with appropriate stakeholders to bench and test validity/viability.
May participate in interviews for new employees, as requested