Technical Trainer

Wilson Sonsini Goodrich & Rosati, Professional Corporation•Palo Alto, CA

5d•Hybrid

About The Position

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth. The Technical Trainer, under the direction of the Senior Manager, IT Business Readiness, will be responsible for developing documentation, delivering training, and assessing technical training needs for the firm. This role also includes delivering training to new hires, software launches, device rollouts, and additional training support when needed. This position is available with a hybrid work schedule or fully remote.

Requirements

High school diploma; Bachelor’s degree preferred or equivalent work experience.
5+ years of technical training experience.
Strong attention to detail, follow-up, and excellent organizational skills.
Keen sense of urgency, adaptability, flexibility, and resourcefulness.
Ability to function under pressure, while managing multiple concurrent tasks and deadlines.
Excellent interpersonal, written, and verbal communication skills.
Possess the ability to take initiative and is proactive.
Dependable team player with law firm experience preferred.
Proficient in Windows 11, Microsoft Office, NetDocuments, Power PDF, DocuSign, and other firm applications.
Proofread all work with an eye for detail and accuracy.
Ability to work unsupervised, yet also able to work in a team environment.
Ability to work independently and take ownership of tasks to meet deadlines.
Works effectively in both team settings and on individual tasks.
Proficient in managing and executing multiple projects concurrently, while maintaining deadlines in a dynamic and efficient environment.
Willing to travel if required.
Open to work late hours or overtime as needed.

Responsibilities

Provide IT related training, primarily virtually to diverse group sizes and occasionally in-person.
Conduct weekly training sessions for new hires.
Generate high-quality documentation and other forms of communication.
Develop training videos utilizing Camtasia.
Support the Senior Manager, IT Business Readiness with administrative tasks related to training.
Create professional technical training documents for new tools being deployed at all levels.
Keep a polished and professional presence and demeanor in all interactions.