Technical Trainer (16357-1)

JND•Englewood Cliffs, NJ

1d•$36 - $40

About The Position

Primary purpose of this position is to effectively train Samsung’s Authorized service network technicians on all CE products as well as content and video creation.

Requirements

High School diploma with Minimum of 3 years in the appliance repair industry either as a trainer or service technician.
Excellent communication, interpersonal, and organizational skills
Ability to train in front of large audiences
Ability to create a comprehensive training plan based on course needs
Skills in MS Office applications including Excel and PowerPoint
Ability to learn new things quickly
Total 5+ years’ experience in appliance repair
Because our service network is spread across the domestic US, there is requirement to travel at minimum of 50%, and up to 80% at times.
With a combination of classroom, virtual and OJT training, candidate needs to be flexible with working conditions.
Classroom will require a lot of standing; up to 7 hours possible.
Virtual will require the ability to conduct training via WebEx.
OJT will require candidate to conduct training, while inside our customers’ homes and working on their products.
Work is sometimes performed in an office environment, thus the ability to operate a computer keyboard and view a video display terminal more than 50% of work time, including prolonged periods of time.
The movement and transportation of equipment, could be up to 300 pounds.
Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines.
May require working additional hours beyond normal schedule.

Nice To Haves

Previous background in training is preferred, but not necessary

Responsibilities

Develop and Deliver Training: Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.). Deliver clear, engaging, and effective training sessions tailored to various skill levels. Combination of classroom, virtual, and OJT training is required.
Curriculum and Material Development: Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements. Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum. Ability to create content with PowerPoint, as well as basic excel skills a must.
Assessment and Mentorship: Evaluate trainees’ progress through practical assessments, quizzes, and hands-on demonstrations. Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development. Analyze training results, based on set KPI goals.
Maintain Industry Standards: Ensure all training sessions adhere to industry best practices and safety regulations. Stay up to date with the latest trends, tools, and technological advancements in appliance repair.
Collaboration and Communication: Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs. Facilitate open communication channels for trainees to ask questions and share insights.